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Costs and Payment
Why do I have to pay a deposit?
When is the full amount due?
What is the deposit for?
Can I cancel my holiday and get a refund?
Why am I being asked to pay a security deposit?
How do I pay the security deposit?
Are discounts available?
The owner has offered me a discount – what do I do?
Can you recommend a good insurance policy?
Are there any additional costs?
Does the price include VAT?
Are we ATOL bonded?
Location
Why don’t you give out property addresses?
Why is the name different to the property’s real name?
How far away is the nearest airport or train station?
Do I need to hire a car?
Additional Services
Can you help us book activities and trips while we’re on holiday?
Can catering be organised?
Can food or drink be delivered?
Can we get married at one of your properties?
Can you organise flights?
Can you organise car transfers?
Can we have a babysitter?
We want to organise a birthday surprise; can you help us organise this?
Children
Is the property suitable for children?
Are children included in the capacity?
Are the cots and high chairs available?
Pets
Can I bring my pet?
Pools
Will the pool be suitable for kids?
Is the pool heated?
Will the heated pool be warm in cooler months?
Will the swimming pool be open at all times?
Other
Who is my contract with? Oliver’s Travels or the property owner?
Do the owners live on-site?
Will the owners or local managers speak English?
Will there be information in the villa about local amenities and things to do see and do?
Can I organise a party or special event at my villa?
What size are the beds?
What are the local activities?
What is the change-over-day and what are usual check-in/check-out hours? Is this flexible?
Do the properties have air conditioning?
Why do you monitor phone calls?
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