FAQs

Costs and Payment

  1. Why do I have to pay a deposit?
  2. When is the full amount due?
  3. Can I cancel my holiday and get a refund?
  4. The final price is slightly different from the one I was quoted. Why is this?
  5. Why am I being asked to pay a security deposit?
  6. How do I pay the security deposit?
  7. Are discounts available?
  8. The owner has offered me a discount - what do I do?
  9. Why am I charged in Pounds when the property is priced in Euros?
  10. How does the exchange rate work?
  11. Can you recommend a good insurance policy?
  12. Are there any additional costs?
  13. Does the price include VAT?

Location

  1. Why don’t you give out property addresses?
  2. Why is the name different to the property’s real name?
  3. How far away is the nearest airport or train station?
  4. Do I need to hire a car?

Additional Services

  1. Can you help us book activities and trips while we're on holiday?
  2. Can catering be organised?
  3. Can food or drink be delivered?
  4. Can we get married at one of your properties?

Children

  1. Is the property suitable for children?
  2. Are children included in the capacity?
  3. Do all properties have cots and high chairs?

Pets

  1. Can I bring my pet?

Pools

  1. Will the pool be safe for kids?
  2. Is the pool heated?

Other

  1. Do the owners live on-site?
  2. What size are the beds?
  3. What's there to do in the area?
  4. What is the change-over day? Is this flexible?
  5. Do the properties have air conditioning?

Costs and Payment 

1. Why do I have to pay a deposit?

To reserve your property (and prevent anyone else booking it for the same dates) we ask you to pay a 35% deposit when you book on Oliver’s Travels. We won’t actually charge your card until we’ve sent you a booking confirmation, which normally takes about 48 hours.

Please note that the deposit is non-refundable, except where the property is unavailable (in which case we’ll refund you in full), so we recommend you take out holiday insurance – just in case the holiday gremlins find a way to keep you at home. 

2. When is the full amount due?

We’ll ask you to pay the final balance around 12 weeks before you leave for your holiday.

3. Can I cancel my holiday and get a refund?

As long as you let us know more than 12 weeks before your intended date of departure, then we’re happy to refund you the balance of your holiday. Unfortunately, we’re not able to refund the deposit you paid to secure your booking.

4. The final price is slightly different from the one I was quoted. Why is this?

Don’t worry – it’s all to do with the exchange rate. The price may change because the owners of your property charge in Euros and the exchange rate has fluctuated slightly since you paid your deposit. This has affected the final balance by a small amount.

The rate can go up or down, so fingers crossed your final bill is a little bit less than we originally quoted. If you wish to fix the price, simply pay for your booking in full at the deposit stage.

5. Why am I being asked to pay a security deposit?

We don’t actually accept the security deposits ourselves – they go straight to the owner to hold onto, just in case you do a Keith Richards and start throwing tellies out the window. As long as you leave the place clean and tidy, the property owner will return your security deposit as soon as your holiday is over.

You can find out more about the security deposit by looking in your property’s terms and conditions, handily located on the property page. 

6. How do I pay the security deposit?

The deposit is paid directly to the owner and so it needs to be arranged with them - you'll usually pay them beforehand by bank transfer or give it to them directly on your arrival.

7. Are discounts available?

Yes! You can always find offers on the Oliver’s Travels website. The full list is available on our homepage under Special Offers but you’ll also see discounts and extras (marked by an orange ‘special offer’ banner) on properties as you browse through the site. 

Even for full price properties, you may be able to get a discount from the owner themselves. They set the prices, so it doesn’t hurt to ask – just click the ‘Contact Owner’ button at the top of the page for the property you’re interested in.

8. The owner has offered me a discount - what do I do?

If you’ve been offered a discount, that’s great! Please proceed with your booking at the rate shown on the site. We’ll apply the discounted rate when your payment options are sent out.

9. Why am I charged in Pounds when the property is priced in Euros?

Some property owners deal in Euros. Because we are a UK-based company, we convert prices into pounds Sterling. Please note that the price for a number of properties are calculated and quoted in Euros, and that both the deposit and balance amounts shown during the booking process represent the sterling equivalents. Therefore, while the deposit amount is the actual amount you will be charged, the balance amount in sterling is only a guide, and will vary upwards or downwards in line with exchange rate fluctuations between the date of booking and the balance due date.

10. How does the exchange rate work?

Exchange rates fluctuate all the time. In order to minimise any impact on you, we use the most competitive rates available – normally direct from banks. To see today’s exchange rate, click here.

11. Can you recommend a good insurance policy?

From personal experience, we’d recommend heading to Just Travel Cover. It’s easy to use and you’ll have a great deal in a jiffy.

12. Are there any additional costs?

When you book with Oliver's Travels, we send you a confirmation of the cost. That is all you’ll be asked to pay. The only exception to this is either:

 - Where your property is charged in Euros and there’s been a fluctuation in the exchange rate, or

 - The property owner asks for a security deposit (which you’ll get back at the end of your stay). 

Many properties offer a range of extras, from catering to guided tours, and there may be charges for these. But it’s important to stress these are optional extras. To find out more on what’s available at your property, take a look at the ‘Catering & Services’ section on each property page or have a read of the terms and conditions for the property you’re interested in.

As always, if you have any questions, do contact the owner using the 'Contact Owner' button under the property name at the top of each individual property page.

13. Does the price include VAT?

VAT where applicable is included in all our quoted prices unless stated otherwise.

Location

1. Why don’t you give out property addresses?

For security reasons, we don’t publicise the exact address details of any of our properties. What we do show is the nearest village or town, so that you can start thinking about travel arrangements and hunting out amazing things to do nearby. Once we’ve confirmed your booking with the owner, we will send you the full street address – it’s probably best to wait until then before committing to any flight or travel tickets.

2. Why is the name different to the property’s real name?

Sometimes, to keep the property’s address private we have to change the name as well. We try to choose names that reflect the property’s history, character and setting, so that you can still get a good idea of its style and story. Once we’ve confirmed your booking, we’ll send you the property’s real name and full address.

3. How far away is the nearest airport or train station?

Just click on the ‘Map, Location & Local Information’ bar on the property that’s caught your eye – all the information you need should be there. If you can’t find what you’re looking for, feel free to ask the owner directly. Just click the ‘Contact Owner’ button at the top of the page, found just underneath the property name, or consult our very knowledgeable Concierge team.

4. Do I need to hire a car?

It depends on where you’re going and how much exploring you want to do on your holiday – if your idea of exertion is walking from the sun-lounger to the pool and back, then a car’s probably unnecessary. But do bear in mind our properties are sometimes set in remote rural areas where a set of wheels would come in handy, especially if you fancy a day trip somewhere exciting.

And if you’re looking for a bargain as well as a good car hire company, head to Avis. Their loyalty program is brimming with extra services, including dedicated phone support and priority services for those who sign up!

Additional Services

1. Can you help us book activities and trips while we're on holiday?

Yes! Whether you’re looking for an in-house chef for the week, a dream snorkelling trip or golf lessons, we can help you book activities and trips – leaving you more time to relax. To find out more about this, talk to one of our Concierge team, who will work their magic and help tailor your holiday to your exact requirements by putting you in touch with the right people.

You can filter your property search results by the specific service you're looking for (including babysitting, a chef, and even a personal butler!) using our easy to use drop down menu on the left, which looks a little like this:



You can also arrange services for the luxury villa you're renting by clicking the link under Oliver's Extras that'll take you to our free VIP Concierge service - give it a try!




2. Can catering be organised?

Should you want catering for your party (either for a special evening or throughout your stay) this can usually be arranged. Many of our properties can provide three prepared meals on a daily basis, while others might offer a welcoming dinner on the first night or the option to hire a chef for the duration of your holiday.

Available services can be found in the blue 'Oliver's Extras' box found in the property overview, with more details of all your options in the 'Catering & Services' tab of each property. 

Use the ‘Contact Owner’ button to enquire directly about the available services at your property. They will usually be able to refer you to a recommended local caterer, who'll be happy to discuss your tastes and requirements.

3. Can food or drink be delivered?

If you think you’ll be turning up late on your first night, or you just don’t fancy trekking round the supermarket the moment you arrive, we may be able to arrange with the owner for a welcome basket of food and drinks to be ready and waiting for you. Call our dedicated Concierge team on 0800 133 7999 or email them.

Before we do that though, it’s worth checking the ‘Catering & Services’ section of the property you’re interested in looking at. Many of them include this sort of welcome as standard!

If you want all of your food and drink for the week delivered, the owner can usually arrange that too. Alternatively, simply order online from a local supermarket and have it delivered at a time that suits you.

Still, if you’ve employed a chef for the week you can sit back and enjoy. They’ll probably have taken care of all of this for you…

4. Can we get married at one of your properties?

Yes! We’ve got a whole section on the site dedicated to properties where you can tie the knot. You may be able to get married at other properties too, so if you fall in love with a place and have your heart set on getting married there, it’s always worth asking the owner. If you need a hand planning for a wedding abroad, we also offer a dedicated wedding consultancy service. You can find out more in our wedding section, by checking our guide to getting married in France or by giving us a buzz on 0800 133 7999.

Children

1. Is the property suitable for children?

90% of our customers are families or groups of families, so the vast majority of our properties are child-friendly. If there’s anything about a property that we feel isn’t particularly suited to kids, we’ll say so in the property overview or the terms and conditions – but if you’re not sure about something, get in touch with our Concierge service who can answer all of your questions.

If you want to narrow your search to places tailor-made for kids of any age use our handy filtering system – use the navigation bar on the left of our search page to narrow your choices depending on whether you're travelling with ‘Babies & Toddlers’ or ‘Kids & Teens’, so you can make sure it has all the features you need, like “Child-safe pool”, “Outdoor games” and “Ideal for kids”!

2. Are children included in the capacity?

In short, yes. Some owners make an exception for babies and children up to the age of two, though. To check if your property is one of these, just click the ‘Contact Owner’ button at the top of the property page, right under the property name.

3. Are there cots and high chairs available?

Usually - some even have beds especially for small kids too. To find out, simply tick these choices in the search options on the left-hand side of the page (under 'Babies & Toddlers') or see if it's highlighted in blue in the same section of each individual property page (like in the image below!)



Alternatively, click here to find all of our properties with cots and high chairs included!

Pets

1. Can I bring my pet?

Some properties are very happy for you to bring the pooch while others would rather you didn’t. You can filter which of our luxury villas are pet-friendly using our handy search function – simply click ‘Property Amenities’ on the left hand side of the page, then tick ‘Pets allowed’ and you’ll have a list of holiday homes happy to host your hound in two shakes of a pup’s tail.

If it says ‘Pets welcome? - Please enquire’ in the Terms & conditions it’s probably best to click on the ‘Contact Owner’ button at the top of each property page and ask them directly. They won’t bite! Otherwise you can browse all of our pet-friendly properties here.

Pools 

1. Will the pool be safe for kids?

In France, all pools are legally required to have a barrier, security alarm or cover. If you want to know more about a particular pool, simply check out the ‘Interior & Grounds’ section of the property you’re interested in booking.

You can also search for villas specifically with child-safe pools by using the flitering system on the left of our search page (just like in the image below) or browse our full range of proprties with child-safe pools by clicking here.



If you have any outstanding questions, our property owners will be happy to answer them for you. Just click the ‘Contact Owner’ button, which you'll find at the top of the page underneath the property name.

2. Is the pool heated?

Lots of the pools in our portfolio of luxury villa rentals are heated, and some can even be heated especially for you, for a fee – ideal if you like your water at a precise 25.6ºC! You can filter which of our properties have a heated pool by using our handy search function. Simply click ‘Property Amenities’ on the left hand side of the page, then tick ‘Heated Pool’ and you’ll have a list of great properties with heated pools all ready to dip into.



Or just click here to get a full list of our luxury villa rentals with heated pools.

Other

1. Do the owners live on-site?

Sometimes. If they do, it’s normally in separate quarters on the same estate. Wherever they live, you’ll be free to enjoy the property and grounds as if they were your own – even if it’s a 16th century chateau! Owners are normally delighted to welcome you to the property, show you around and point you in the direction of the local attractions.

If you'd like to find out if the owner lives on-site, just check under 'Property Amenities', and use the 'Contact Owner' button at the top of the property page.

2. What size are the beds?

They vary, but as all of our properties are chosen for their style and comfort so catching zees shouldn’t be a problem wherever you stay. If you need a particularly firm mattress (or accept nothing less than a four-poster!) it’s probably worth checking the ‘Interior & Grounds’ section of your chosen property. Owners will be happy to answer any questions you have too – you can get in touch using the ‘Contact Owner’ button under the property name at the top of the page.

3. What are the local activities?

If you have a specific interest (such as hiking, wine tasting or even skiing!) you can filter your search results to make sure it’s available in the area surrounding your booking - this can be found in the 'Things To Do' tab on the left-hand side of the search page. The ‘Map, Location & Local Information’ section of the property you’re interested in should have some tips and suggestions too - there’s normally lots of information there about local attractions and activities.

Another good idea is to get in touch with the owners themselves using the 'Contact Owner' button at the top of each property page. After all, they live in the area so they're more qualified than anyone to point you in the direction of what makes the local area special!

4. What is the change-over day? Is this flexible?

It’s normally Saturday in the peak season. Change-over day tends to be fixed during school holidays and summer months, but you may find owners are more flexible at quieter times. If you want to turn up on a Sunday, or mid week, just click on the ‘Contact Owner’ button at the top of the property page and ask if it’s okay.

You can normally find information on the change-over day in the 'Terms & Conditions' section on each individual property page. It'll look something like this:

5. Do the properties have air conditioning?

Almost all our villas in the Caribbean have air conditioning, as do some of our newer European villas. Chateaux and traditional villas tend to be more old-fashioned about climate control and rely on thick stone walls to keep things cool.

If air conditioning is a must-have, all you need to do is to tick ‘Air Conditioning’ in the ‘Property Amenities’ drop-down menu on the search page and we’ll make sure we only show you properties that really allow you to chill out!

Alternatively, click here to see a list of all of our properties with air conditioning.

Need help finding the right property?

Free Concierge Service

We can help tailor your perfect holiday

  • We'll shortlist villas we think you'll love
  • We can recommend local restaurants, attractions and things to do
  • We'll help you organise catering, childcare or any extras that you need

We'll email you our suggestions - if you decide to book, we can do that for you

Free wedding consultant

Our resident wedding expert can help you organize the wedding of your dreams

  • We can assist with everything from arranging suppliers and catering to hotel bookings for guests
  • We'll help you with the booking process from start to finish
  • This service is absolutely free!