Work for Oliver's Travels

Keen to jump-start your career by working in one of the travel industry's top brands? Passionate about travel? Then we'd love to hear from you!

Apply now for the existing vacancies we've listed below, or just email us your CV for future openings: jobs@oliverstravels.com

Product Assistant – France & Italy

Start Date: ASAP
Contract: Full Time

We are looking for a friendly Product Assistant to join our dynamic France & Italy product team.
France is our biggest destination here at Oliver’s Travels and where it all began for us 16 years ago. It boasts a stunning portfolio of châteaux, manor houses and luxury villas. Our Italian programme has also grown and developed in recent years and likewise features a breath-taking collection.

You will be a vital part of the team and be supervised by the Programme Managers. Your role will be to support the team in performing many of the administrative tasks and operational duties required to meet internal targets and ensure the quality of the product at all times. This position would suit a recent graduate with previous administrative experience seeking an entry level role within travel.
You’ll be working in a team of hard-working and passionate travellers from a range of countries. Breakfast, snacks, drinks and early Friday finish all on the company!
If this sounds like something you’d be interested in, we would love to hear from you!

Duties would include:
•   Adding/updating properties on our website (content, prices, availability) to help meet team targets
•   Using platforms such as CRM, Salesforce, Booking System
•   Liaising with overseas property owners, suppliers and agents regarding queries and issues about property listings and terms and conditions
•   Completing administrative tasks such as adding and sharing customer reviews and feedback, loading arrival information, publishing special offers
•   Ensuring product is delivered to a high standard (ie. proofing copy, data entry)
•   Taking ownership of ad-hoc projects with the support of management

Requirements & Skills

•   Data management and administrative skills
•   Excellent organisational skills and ability to prioritise
•   Fluency in written and spoken French and/or Italian desirable
•   Ability to take initiative, problem solve and be pro-active
•   Ability to successfully manage relationships with suppliers
•   Brilliant attention to detail
•   Excellent numeracy skills
•   MS Office Skills
•   Excellent English verbal and written communication skills

Application Process:

•   Please send your cover letter and CV by email to jobs@oliverstravels.com (only applications with both will be considered)
•   First interviews will be conducted by phone/Zoom
•   Following interview(s) will be held at our offices in Clapham

Please address your application to Lucy & Jenny at jobs@oliverstravels.com

Executive Assistant

Due to our recent run of record growth, Oliver’s Travels are looking for an Office Manager / Executive Assistant to:

Support our 2 founders
Help with our exciting pipeline of new projects
and Boss our lovely Clapham office!

This is a brand-new hire for us and your role is basically to create and maintain our famous buzzing team environment, ensuring high levels of organizational effectiveness, communication, safety and take part in the magic of our brand!

KEY RESPONSIBILITIES

Assisting with the recruitment and onboarding of new staff across all areas of the business covering role scoping, active sourcing, and process management
Building, maintaining, and improving business processes to ensure smooth running of the business from an administrative and operations perspective.
Being a ‘problem solver’ and point of contact between the founders/directors and all other employees, acting as the go to person for all staff issues, grievances, troubleshooting and general day to day questions
HR admin and IT to organise and ensure all new starters to the business are set up correctly and on time
Scheduling meetings and appointments within the office
Ensure the smooth running of the office including stationary orders, kitchen supplies, organising mail, liaising with vendors/service providers and landlord/building management
Provide general support and warm welcome to visitors
Organisation of all company events, in house and off-site, and any associated trave
Supporting with integral business-wide projects and company strategy to increase team effectiveness

REQUIREMENTS

Bachelor's degree
Excellent time management skills and ability to multi-task and prioritize work
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational and planning skills operating in a fast-paced environment
6 months successful on site experience in a similar capacity
Likes to be in the office 4 or 5 days per week

WORKING WITH US

Headquarters in Clapham
Team of 60... and growing fast!
25 days of annual leave plus bank holidays
Twice-yearly bonus and other incentives throughout the year
Flexible working considered
Breakfast, nibbles and Friday drinks (plus early Friday finish) all on the company!
Great working environment - team of hard working and passionate travellers from around the world.
Office dogs!

Salary range: £24,000 - £30,000 (dependent on experience)

Tech Lead

We’re looking for a tech lead to work with us on an exciting new stage in our growth. Over the next year we are planning significant changes to our systems so this role requires someone who is experienced and confident with working on complex API based architectures. You’ll be familiar with working on complex web applications in an agile environment.

Ideally you’ll have gained experience at a leading travel-tech company and be ready for the next challenge. Joining us at this stage will ensure that your ideas are heard and you have a voice in the direction of our future. You will be able to work remotely most of the time but required to visit offices in Brighton and London for team meetings from time to time.

Work as part of the team on defining and realising the upgrade of our infrastructure. In doing so you’ll become the senior member of our in-house (remote) team, leading the development team going forward, whilst working within a fun and rewarding environment. You’ll need to be able to communicate ideas to peers and management, take full ownership of your work and strive for clean and concise code within your team.

You'll be furnished with the very latest in equipment, but should you wish to use your own, then that's cool with us.

Skills & Experience:

Job titles: Full Stack, DevOps Engineer, Back End
Experience level: Senior, Lead, Leadership
Tech stack used: Laravel, PHP, MySQL, Salesforce
Primary skills we consider: Agile, Technical Direction, Salesforce, Product Management
Secondary skills we consider: Project Management, APIs

Logistics:

Base salary: £60-£95,000
Employment type: Permanent
Remote working: Hybrid (up to 4 remote days p/w)
Visa sponsorship: Not available

The ideal candidate will:

Understand a problem and choose a solution that works in context of the technology, budget and clients needs
Communicate ideas and problems to peers and clients
Requirements and Responsibilities:
Gain a quick understanding of the technical and functional aspects of a project and how best to use the team to deliver on them.
Work with external agency and remote developers to deliver a complex project and then be responsible for it thereafter.
Report directly to our Director of Operations
Get team to a high performing level by recognising areas of strength and improvement and employing appropriate development techniques.
Work with scrum team, as well as management and external stakeholders, to influence and drive decision making and support project and product teams.
Resolve team impediments to increase the effectiveness of the application of Scrum in the organisation.
Contribute to the advancement and improvement of Agile practices within the organisation.
Facilitate and support all scrum events: sprint Planning, daily scrum, sprint review etc.

Qualifications / Skills:

Exemplify and promote Agile values and principles
Outstanding communication, facilitation, negotiation skills
Knowledge of an agile framework or method (i.e. Scrum, Kanban), and understanding of software development life cycle models as well as in-depth knowledge of traditional project management principles and practices
Planning and problem solving with product management and delivery teams

Education, Experience:

Bachelor’s degree and 4 years of product or project development experience, or 3 years of project development experience on an Agile Team
Demonstrated experience facilitating meetings at multiple levels of an organisation and an understanding of facilitation techniques
Intermediate working knowledge of Microsoft Office applications, including but not limited to Outlook, Word, and Excel
Experience of working on complex software projects with many moving parts.
Proven experience of taking ownership of projects

Working With Us:

Headquarters in Clapham
Team of 50 ... and growing fast!
25 days of annual leave plus bank holidays
Twice-yearly bonus and other incentives throughout the year
Flexible working considered (currently split between office and work from home)
Breakfast, nibbles and Friday drinks (plus early Friday finish) all on the company!
Great working environment - team of hard working and passionate travellers from around the world.
Office dogs!

City Homes & Apartments Product Manager

We are looking for a Product Manager to join our passionate team, driving our City Homes & Apartments programme forward, to achieve strategic targets. The role is results driven and requires high levels of personal drive and motivation. Our City Homes & Apartments portfolio covers all our destinations.

Responsibilities:

To be a destination guardian for all featured cities - driving their destination(s) forward to achieve strategic targets
To be responsible for all product development within these cities, ensuring it is based on the strategic aims of the business, and in line with the market-led product strategy briefs
Recruiting properties to ensure that the most appropriate product is on sale at optimum market price and rate
To have ownership of all operational supplier relationships within these destinations, and to be responsible for achieving and maintaining the very best working relationship in each case
To be accountable for ensuring all products on sale within the geographical area adheres to the company's stringent guidelines on quality and criteria
To ensure that regular and concise communication is maintained with other departments, specifically sales and marketing and all other areas of the business
Attending domestic and international travel fairs

Personal Characteristics and Experience Required:

Experience in business / partnership development, property management and / or contracting experience within travel is essential
Knowledge of the home/apartment rental space in cities
Demonstrated ability to deliver results in a high-pressure environment
Proven supplier management skills - ability to build lasting relationships and have a friendly, approachable, and professional manner
Excellent negotiation skills
Demonstrable organisational, communication & interpersonal skills
Detail-oriented with the ability to manage multiple tasks simultaneously
High degree of numeracy, literacy, and commercial acumen
Results orientated with a desire to succeed
Ability to work within a team
Business fluency in other European languages a bonus

Application Process:

Please send CV and covering letter by email to jobs@oliverstravels.com
First interviews will be conducted by Zoom
Following interview(s) will be held at our offices in Clapham

Customer Service Executive

Typical duties include:

Dealing day to day with customer queries and complaints, providing a high level of customer service in an empathetic and understanding manner
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by other members of the sales team
Dealing with online reputational management
Making decisions in respect of compensation payments payable as appropriate retaining commercial awareness.
Keeping accurate records of discussions or correspondence with customers
Issuing refunds or compensation to customers and maintaining financial records
Monitor feedback for poor product performance to report to the relevant department to ensure improvements for the future
To have an excellent understanding of the company’s product and policies to be able to communicate to our customers
Work collaboratively within a team to achieve both group and personal KPI targets
Analyse data to identify areas of opportunity to improve process and the customer journey

Requirements:

At least one year’s previous experience in a customer services role (although travel would be great!)
An insatiable appetite for impeccable customer service
Online reputational management expertise to include Facebook, Trustpilot, Google and Tripadvisor
Outstanding people skills and an impressive client focus to build lasting relationships with clients and owners alike
Strong communication skills that allow you to inform, help and advise customers clearly and in a manner that make clients feel loved.
A high standard of both written and spoken English is essential
Listening skills, to understand exactly what customers require
Confidence, patience, politeness, tact, diplomacy, and problem-solving skills when dealing with difficult situations
Creative thinking, to be able to come up with new ideas to improve customer service standards and reduce compensation levels.
To be organized and efficient and an ability to work well under pressure quickly and accurately in a fast-paced environment
A general overview and knowledge of the travel sector, regulatory bodies & their functions

Send your CV and cover letter to jobs@oliverstravels.com

After Sales Executive

An opportunity has arisen for an After Sales Executive to execute all duties related to sales, providing exemplary customer service at all times.

The successful candidate will be responsible for making sure all pre booking enquiries are appropriately allocated across the team, and to ensure that all confirmed bookings are managed appropriately behind the scenes.

Typical Duties to include:

Dealing day to day with queries on existing bookings whilst providing a professional experience to our customers and owners
Responding to booking requests & allocating funds to bookings
Data entry to suppliers, agents, owners and review portals
Assigning opportunities to team members and delegating queries
To escalate and share queries as they arise to ensure that problems are identified and solutions found
Taking ownership of accessing information from a variety of source to respond effectively to customer & owner enquiries
To liaise with owners and suppliers to ensure smooth transition of all bookings
To assist with making bookings at peak times of the year

Requirements:

Ability to work under pressure and deliver excellent standards of customer service
To be numerate and confident with numbers, calculating booking fees, commissions and have the ability to spot and rectify pricing issues
Exceptional listening & communication skills
Need to be highly organised and methodical with excellent attention to detail
First class English language skills both written and verbal essential
Confidence, patience, politeness, tact, & diplomacy required when dealing with difficult situations
Creative thinking to be able to come up with new ideas to improve processes.
Outstanding people skills and an impressive client focus to build relationships with clients and owners alike
Working hours are 9am-6pm at our offices, however we are currently WFH due to Covid
Availability to work full time 5 days a week on a rotating shift, inclusive of semi-regular weekend work (typically 2-3 days per calendar month)

Preferred:

Experience in a similar after sales role within the travel industry
Previous knowledge of Salesforce
Fluency in French, Spanish, Italian

Trainee Travel Sales/Sales Advisor

Opportunities have arisen in our sales team for an individual who is passionate about travel, service and is keen to join our team ASAP. The successful candidate will be responsible for executing sales at our lovely villas, always providing a high level of customer service, and creating positive outcomes for both the customer and Olivers Travels.

Typical duties include:

In addition to selling luxury villa holidays, you are expected to provide travel advice and promote the Oliver's Travels brand.
Maintaining statistical and financial records
Meeting sales targets
Providing feedback and proactively contributing to team performance
Property inspection visits in the UK and abroad - yup, you get to travel!
Dealing day to day with customer queries and complaints, providing a high level of customer service in an empathetic and understanding manner.

Requirements

An insatiable appetite for sales & impeccable customer service
Outstanding people skills and an impressive client focus to build lasting relationships with partners and customers
Strong communication skills that allow you to inform, help and advise customers clearly and in a manner that make clients feel loved
To be organized and efficient and an ability to work well under pressure quickly and accurately in a fast-paced environment
Availability to work full time 5 days a week on a rotating shift, inclusive of semi-regular weekend work (typically 2-3 days per calendar month)

You’ll be working in a team of young, hard-working, and passionate travellers from varied and cool backgrounds.

Product Manager (Italy)

We are looking for a Product Manager (Italy) to join our passionate team, driving their destination forward to achieve strategic targets.

Typical duties include

To be a destination guardian - driving their destination(Italy) forward to achieve strategic targets.
To be responsible for all product development within this destination, ensuring it is based on the strategic aims of the business, and in line with the market-led product strategy briefs
Recruiting properties to ensure that the most appropriate product is on sale at optimum market price and rate
To have ownership of all operational supplier relationships within this destination, and to be responsible for achieving and maintaining the very best working relationship in each case.
To be accountable for ensuring all products on sale within the geographical area adheres to the company's stringent guidelines on quality and criteria.
To ensure that regular and concise communication is maintained with other departments, specifically sales and marketing and all other areas of the business.

Requirements

Contracting experience within Italy (and ideally villas) is essential
Track record of results inside a product/contracting environment
Proven supplier management skills
Excellent negotiation skills
Demonstrable organisational, communication & interpersonal skills
High degree of numeracy, literacy and commercial acumen
Ability to work within a team and alone

Send your CV to jobs@oliverstravels.com

Villa Contractor | France (UK or France based)

We are looking for a friendly Villa Contractor to join our dynamic France product team.

France is our longest established and most profitable programme at Oliver’s Travels and where it all began for us 18 years ago. It boasts a stunning portfolio of châteaux, manor houses and luxury villas.

This role will require you to work closely with the France Product Manager, in order to contract new and existing product all over France. You will help to grow and develop our portfolio of unique properties whilst ensuring its optimal performance at all times and whilst forging successful relationships with our suppliers.

This role would suit someone with similar contracting experience in the travel industry, who has the ability to recognise the right product and negotiate the best conditions, whilst remaining true to our brand, our targets and also our values. You will be working closely with a small team on a large and successful programme, where you can make a difference.

If this sounds like you, we would love to hear from you. You’ll be working in a team of hard-working and passionate travellers from a range of countries. Breakfast, drinks and early Friday finish all on the company!

Duties would include:

Contracting new (and existing) properties to the required brief and standards and securing optimal commercial terms and conditions
Actively developing and growing the France programme
Managing and maintaining successful supplier relationships
Meeting company targets, aims and strategic planning
Carrying out price and market analysis
Preparing and analysing data and reports
Researching and obtaining contracting and product loading information and preparing it on relevant forms, contracts and reports
Liaising with the marketing team on special offers and marketing campaigns
Assisting with queries regarding pricing, availability and property listings
Providing feedback and proactively contributing to the team’s performance
Promoting the company and being a positive company ambassador at all times
International travel may be required to develop product and liaise with suppliers

Requirements

Contracting experience within the travel industry (and ideally villas in France) is essential
Track record of results inside a product/contracting environment
Proven supplier management skills
Excellent negotiation skills
Excellent organisational, communication & interpersonal skills
High degree of numeracy and commercial acumen
Ability to problem solve and make decisions
Ability to be flexible and a good team player as well as work independently
Excellent English verbal and written communication skills
Fluency in written and spoken French highly desirable
In-depth knowledge of France highly desirable

Send your CV to jobs@oliverstravels.com

Intern / Work Placement

Are you considering a career in travel? We sometimes have work placement opportunities available in Product or Sales. The positions are best suited to an undergraduate needing a work placement as part of their degree but they are not limited to this.

Send send your CV to jobs@oliverstravels.com