Work for Oliver's Travels

Keen to jump-start your career by working in one of the travel industry's top brands? Passionate about travel? Then we'd love to hear from you!

Apply now for the existing vacancies we've listed below, or just email us your CV for future openings: jobs@oliverstravels.com


Guest Loyalty Consultant

Oliver’s Travels is looking for a travel expert to join our fantastic sales team and help us maintain and grow our loyal guest base. You will be proactively outbound calling exiting guests to engage with them and create leads for our Travel Consultants, who will then complete the sale.

This full-time position is Monday–Friday, but will include some weekends, as our operations run seven days a week. Our working hours are 9am-5.30pm with a minimum of 3 days in the office including a mandatory Wednesday.

The Role

To manage a guest list of previous guests who have travelled but who have not yet booked their next villa holiday with Oliver’s Travels. You will be proactively outbound calling guests to engage with them to create highly qualified leads for the Travel Consultants to convert into bookings.

What you’ll be doing:

  • Engage with Oliver’s Travels guests to reintroduce them to our villas and encourage them to travel with us again
  • Taking responsibility for managing your guest list from initial reconnection to the point of booking with the Travel Consultants
  • Proactively calling allocated guests from the Oliver’s Travels mailing list
  • Using our data to find reasons to call guests
  • Ensuring that you are keeping up to date with Oliver’s Travels product knowledge and budget requirements
  • Proactively generate qualified leads for the sales team by using your travel knowledge and training to help them with any future villa holidays
  • Recording guest information accurately on the Oliver’s Travels system
  • Actively remind guests of Oliver’s Travels and their outstanding holiday credit
  • Monitor all enquiries passed on to Travel Consultants to ensure they have been directed to the right place and go on to successfully convert
  • Attending all internal and external training courses
  • Conducting educational and research trips abroad, complete all required website and product updates and present back to teams
  • Training colleagues with knowledge gained from areas visited
  • Such other duties as management may reasonably require from time to time

What you need (experience and skills:)

  • An insatiable appetite for sales & impeccable customer service
  • Outstanding people skills and phone skills
  • Strong communication skills that allow you to inform, help and advise customers clearly and in a manner that make clients feel loved.
  • A high standard of both written and spoken English is essential
  • To be organized and efficient and an ability to work well under pressure quickly and accurately in a fast-paced environment 
  • A passion for boutique and luxury travel
  • Working hours are 9am-5:30pm with a minimum of 3 days in the office
  • Availability to work full time 5 days a week on a rotating shift, inclusive of semi-regular weekend work (typically 2 days per calendar month). 

Additional Information:

  • You’ll be working in a team of hard-working and passionate travellers from a range of countries in our Clapham office where breakfast, drinks and early finish Fridays all on the company!
  • Working hours are 9am-5:30pm, Monday to Friday - seasonal weekends would be required.
  • This is a hybrid role with a minimum of 3 days in the office each week
  • Competitive salary plus Bonus

Travel Consultant

We are currently looking for a proactive and results-driven Travel Consultant to join our team. The successful candidate will be driving sales for holiday villa rentals in stunning locations, ensuring top-notch customer service, and creating positive outcomes for both the customer and Oliver's Travels.

This full-time position is Monday–Friday, but will include some weekends, as our operations run seven days a week. Our working hours are 9am-5.30pm with a minimum of 3 days in the office including a mandatory Wednesday.

What you’ll be doing:

  • Selling & booking villa holidays – guiding customers to the right choice for them.
  • Working to targets to ensure maximum sales revenue, margin, and conversion.
  • Providing feedback and proactively contributing to team performance.
  • Dealing with customer queries and complaints, providing a high level of customer service.
  • Engaging customers to book and rebook – forming relationships with customers.

What you need (experience and skills):

  • An insatiable appetite for sales & impeccable customer service.
  • Outstanding people skills and an impressive client focus to build lasting relationships with partners and customers.
  • Strong communication skills that allow you to inform, help and advise customers clearly and in a manner that makes clients feel loved.
  • A high standard of both written and spoken English is essential.
  • To be organised and efficient and an ability to work well under pressure quickly and accurately in a fast-paced environment. 
  • A passion for boutique and luxury travel.

We'd also love to see (but it's not a requirement):

  • Previous sales experience at a villa or boutique travel company.
  • Fluency in French, Spanish and/or Italian.

We welcome and encourage candidates to apply, even if they do not meet all the listed requirements. Oliver’s Travels is an equal-opportunity employer and does not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.

If you require any adjustments to participate fully in the application process or to perform the duties of the position you're applying for, please do ensure to let us know. We are dedicated to accommodating your needs to ensure a fair and inclusive recruitment process. Please email: jobs@oliverstravels.com


Working With Us

  • Flexible working - work from anywhere on the planet for up to 4 weeks per year
  • £1000 Oliver’s Travels holiday credit for every year you work with us!
  • 25 days of annual leave, plus bank holidays, plus one extra day leave for every year you are with us!
  • Bi-Monthly company socials and guaranteed awesome Summer and Christmas parties
  • Free breakfast, nibbles, delicious drinks, all on us!
  • Headquarters in our newly refurbished offices in Clapham
  • Team of 90 ... and growing fast!
  • Great working environment - team of hard working and passionate travellers from around the world.
  • Office dogs - bring your buddies along!