Work for Oliver's Travels
Keen to jump-start your career by working in one of the travel industry's top brands? Passionate about travel? Then we'd love to hear from you!
Apply now for the existing vacancies we've listed below, or just email us your CV for future openings: jobs@oliverstravels.com
There are currently 7 positions available at Oliver's Travels! ⬇️
Senior Digital Marketing Executive
An exciting opportunity has arisen at Oliver’s Travels to join our Marketing Team. This is a great chance for someone passionate about digital marketing to join a fast-growing, dynamic and progressive travel company that promotes innovation and self-drive.
Working directly with the Head of Marketing, this is a role that would suit a hands-on ‘all-rounder’ marketeer with a keen attention to detail, proven background in different aspects of Digital Marketing and excellent analytical skills combined with strategic and creative thinking.
The successful candidate will be responsible for managing and delivering digital marketing campaigns on Paid Search, Social, Email and all things digital!
This dynamic role will involve:
- Working closely with the Paid Search and Paid Social Agency to manage all our PPC campaigns from budget forecasting and allocation to ad creative, strategic direction, monitoring and reporting.
- You will play a pivotal role in enhancing our Social strategy, bringing it to its full potential both with existing and new networks in order to grow the qualified leads these channels bring us.
- Building, setting up and running our marketing automation activity including all email campaigns and workflows. You will have complete ownership of our weekly newsletter and with the support of the Marketing Communications Manager will learn our systems and objectives to deliver a better CRM strategy altogether.
- Assist in managing the website and all that comes with it, including analyzing the stats and data, coming up with ideas to improve it, following projects through, prioritizing tasks and getting any issues or bugs fixed. This will involve both liaising with the Development agency and working in the CMS editing or creating new content and pages.
- Work with the Affiliate Agency and other partner sites and agents to make sure we are getting the best out of our relationship with them.
- Support the whole Marketing Team in any other ad-hoc projects like Content campaigns, CRO tests and YouTube video campaigns
- Measure and report on all performance.
Skills and Experience required:
- 2-3 years experience in Marketing with at least 1.5 years focused on Digital Marketing, and proven track record of implementing successful marketing strategies and campaigns.
- Understanding of all digital channels and how they work together and impact the customer journey
- Experience using CMS platforms and EMS systems (ExactTarget/Salesforce Marketing Cloud a bonus) plus excellent knowledge of online tools such as Google Analytics, Google AdWords and Facebook Ad Manager. Basic knowledge of HTML a plus.
- Excellent copywriting and proofing skills with an eye for detail.
You will be…
- • Self-motivated and a team player; You will have the ability to manage a complex and varied workload with excellent organization, time management and interpersonal skills.
- • Committed and accountable; You will be able to take on any project and follow it through with determination and attention to detail.
- • Keen to keep up to date with the latest digital marketing trends and best practice.
- • Passionate about digital marketing with a 'Can-Do' attitude! Looking for someone with a positive mindset, enthusiastic and overall a great attitude towards work!
Benefits: You’ll be working in a team of young, hard-working and passionate travellers from a range of countries. Breakfast, drinks and early finish Fridays all on the company!
Apply with your CV and cover letter to marketing@oliverstravels.com. The role is for an immediate start at our office in London.
Villa Contractor – France (UK or France based)
We are looking for a friendly Villa Contractor to join our dynamic France, Italy & Ski product team.
France is our biggest programme at Oliver’s Travels and where it all began for us 14 years ago. It boasts a stunning portfolio of châteaux, manor houses and luxury villas. Italy & Ski is growing at a fast speed and likewise, features a mouth-watering collection of villas and chalets respectively.
This role will require you to work closely with the France Product Manager, in order to contract new and existing product all over France. You will help to grow and develop our portfolio of unique properties whilst ensuring its optimal performance at all times and whilst forging successful relationships with our suppliers.
This role would suit someone with similar contracting experience in the travel industry, who has the ability to recognise the right product and negotiate the best conditions, whilst remaining true to our brand, our targets and also our values. You will be working closely with a small team on a large and successful programme, where you can make a difference.
If this sounds like you, we would love to hear from you. You’ll be working in a team of hard-working and passionate travellers from a range of countries. Breakfast, drinks and early Friday finish all on the company!
Please send your CV to jobs@oliverstravels.com along with a cover letter explaining why you are the right person for this role and why you would like to join our team.
Duties would include:
- Contracting new (and existing) properties to the required brief and standards and securing optimal commercial terms and conditions
- Actively developing and growing the France programme
- Managing and maintaining successful supplier relationships
- Meeting company targets, aims and strategic planning
- Carrying out price and market analysis
- Preparing and analysing data and reports
- Researching and obtaining contracting and product loading information and preparing it on relevant forms, contracts and reports
- Liaising with the marketing team on special offers and marketing campaigns
- Assisting with queries regarding pricing, availability and property listings
- Providing feedback and proactively contributing to the team’s performance
- Promoting the company and being a positive company ambassador at all times
- International travel may be required to develop product and liaise with suppliers
Requirements
- Contracting experience within the travel industry (and ideally villas in France) is essential
- Track record of results inside a product/contracting environment
- Proven supplier management skills
- Excellent negotiation skills
- Excellent organisational, communication & interpersonal skills
- High degree of numeracy and commercial acumen
- Ability to problem solve and make decisions
- Ability to be flexible and a good team player as well as work independently
- Excellent English verbal and written communication skills
- Fluency in written and spoken French highly desirable
In-depth knowledge of France highly desirable
Villa Contractor / Product Manager
We are looking for a Villa Contractor / Product Manager to join our passionate team, driving their destinations forward to achieve strategic targets.
Typical duties include
- To be a destination guardian - driving their destination(s) forward to achieve strategic targets.
- To be responsible for all product development within these destinations, ensuring it is based on the strategic aims of the business, and in line with the market-led product strategy briefs
- Recruiting properties to ensure that the most appropriate product is on sale at optimum market price and rate
- To have ownership of all operational supplier relationships within these destinations, and to be responsible for achieving and maintaining the very best working relationship in each case.
- To be accountable for ensuring all products on sale within the geographical area adheres to the company's stringent guidelines on quality and criteria.
- To ensure that regular and concise communication is maintained with other departments, specifically sales and marketing and all other areas of the business.
Requirements
- Contracting experience within travel (and ideally villas) is essential
- Track record of results inside a product/contracting environment
- Proven supplier management skills
- Excellent negotiation skills
- Demonstrable organisational, communication & interpersonal skills
- High degree of numeracy, literacy and commercial acumen
- Ability to work within a team and alone
Send your CV to jobs@oliverstravels.com
Product Assistant - France, Italy & Ski
We are looking for a friendly Product Assistant to join our dynamic France, Italy & Ski product team.
France is our biggest destination at Oliver’s Travels and where it all began for us 14 years ago. It boasts a stunning portfolio of châteaux, manor houses and luxury villas. Italy & Ski is growing at a fast speed and likewise, features a mouth-watering collection of villas and chalets respectively.
This role will require you to work closely with the Programme Manager and Product Executive as well as the respective destination Product Managers, in order to support in the running of the France, Italy & Ski product in the UK office. You will perform many of the administrative needs of the product, ensuring its optimal performance at all times, through various administrative tasks and projects.
This role would suit someone who likes to provide administrative support, who would like a career in travel and the opportunity to work closely with a small team on a large and successful programme and therefore make a difference.
If this sounds like you, we would love to hear from you. You’ll be working in a team of hard-working and passionate travellers from a range of countries. Breakfast, drinks and early Friday finish all on the company!
Please send your CV to jobs@oliverstravels.com along with a cover letter explaining why you are the right person for this role and why you would like to join our team.
Duties would include:
• Adding and updating properties on our website and partner sites (content, prices, availability)
• Data entry (CRM, Salesforce, Booking System)
• Liaising with overseas property owners, suppliers and agents with queries and issues regarding property listings, contracts and terms and conditions
• Assisting sales team with queries regarding pricing, availability and property listings
• Ensuring Oliver's Travels product is being delivered to standard (e.g. proofing copy, data entry, implement data)
• Assisting with the customer service procedures and feedback
• Promoting the company and maintaining excellent working relationships with its supplier at all times
• International travel may be required to develop product and liaise with suppliers
Requirements & Skills
• Data management and administrative skills
• Excellent organisational and time-management skills (ability to prioritise and escalate)
• Ability to multitask, take initiative and be pro-active
• MS Office Skills
• Good numeracy skills and logical thinking
• Excellent attention to detail
• Ability to successfully manage relationships with suppliers
• Ability to be flexible and a good team player
• Excellent English verbal and written communication skills
• Fluency in written and spoken French and/or Italian highly desirable
• Relevant experience in product and/or contracting departments in a travel company desirable
Customer Services Executive
An opportunity has arisen for a Customer Services Executive who is passionate about service to join the team at our Clapham office. The successful candidate will be responsible for responding in an appropriate and timely manner to customer service issues and have an ability to create positive outcomes for both the customer and Oliver's Travels.
The customer services executive plays a key role in responding to customer feedback and works with our suppliers and property owners to put matters right. Reputation management via online reviews is also an important part of the role. Your focus should be to restore the customers faith in Oliver's Travels and leave them with a positive impression of our company. A desire to provide exceptional service, previous experience of resolving customer complaints and a confident telephone and written manner are essential requirements for the role.
Please send your CV to jobs@oliverstravels.com along with a cover letter explaining why you are the right person for this role and why you would like to join our team.
Typical duties include:
- Dealing on a day to day with customer queries and complaints, providing a high level of customer service to all clients
- Providing help and advice to customers with their holiday requirements, communicating courteously via telephone and email
- Handling customer complaints, security deposit disputes or any major incidents
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by other members of the sales team
- Keeping accurate records of discussions or correspondence with customers
- Issuing refunds or compensation to customers and maintaining financial records
- Producing written information for customers
Requirements:
- Experience of successfully resolving customer complaints. At least two year’s previous experience in a travel customer Executive role.
- An insatiable appetite for impeccable customer service
- Outstanding people skills and an impressive client focus to build lasting relationships with clients and owners alike
- Strong communication skills that allow you to inform, help and advise customers clearly and in a manner that make clients feel loved.
- First-class English language skills, both written and verbal, essential
- Listening skills, to understand exactly what customers require
- Confidence, patience, politeness, tact, diplomacy, and problem solving skills when dealing with difficult situations. Confident and professional telephone manner.
- Creative thinking, to be able to come up with new ideas to improve customer service standards
- Organized and efficient and an ability to work well under pressure. Ability to work quickly and accurately in a fast-paced environment
- Planning skills to develop customer service policies
- A passion for luxury travel
Preferred:
- Previous experience in travel.
- Fluency in French, Spanish, Italian
Other:
- You’ll be working in a team of young, hard-working and passionate travellers from a range of countries in our Clapham office where breakfast, drinks and early finish Fridays all on the company!
- Working hours are 9am-6pm, Monday to Friday - seasonal weekends would be required.
- Competitive salary plus Bonus
Intern / Work Placement
Are you considering a career in travel? We have two work placement opportunities available (sales and marketing). The positions are best suited to an undergraduate needing a work placement as part of their degree but they are not limited to this.
Send send your CV to jobs@oliverstravels.com