Come And Join Us!

Keen to jump-start your career by working in one of the travel industry's top brands? Passionate about travel? Then we'd love to hear from you!

Apply now for the existing vacancies we've listed below, or just email us your CV for future openings: jobs@oliverstravels.com


Customer Services Manager

An opportunity has arisen for a customer services manager who is passionate about service to join the team at our Clapham office. The successful candidate will be responsible for responding in an appropriate and timely manner to customer service issues and have an ability to create positive outcomes for both the customer and Oliver's Travels. The customer services manager plays a key role in responding to customer feedback and works with our suppliers and property owners to put matters right. Reputation management via online reviews is also an important part of the role. Your focus should be to restore the customers faith in Oliver's Travels and leave them with a positive impression of our company. A desire to provide exceptional service, previous experience of resolving customer complaints and a confident telephone manner are essential requirements for the role.

Typical duties include:

  • Dealing on a day to day with customer queries and complaints, providing a high level of customer service to all clients
  • Providing help and advice to customers with their holiday requirements, communicating courteously via telephone and email
  • Handling customer complaints, security deposit disputes or any major incidents
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by other members of the sales team
  • Keeping accurate records of discussions or correspondence with customers
  • Analyzing statistics or other data to determine the level of customer service we are providing
  • Issuing refunds or compensation to customers and maintaining financial records
  • Producing written information for customers
  • Developing feedback and complaints procedures, thus improving our customer service procedures, policies and standards
  • Training staff to deliver a high standard of customer service
  • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Requirements:

  • Experience of successfully resolving customer complaints. At least one year’s previous experience in a similar customer services manager role.
  • An insatiable appetite for impeccable customer service
  • Outstanding people skills and an impressive client focus to build lasting relationships with clients and owners alike
  • Strong communication skills that allow you to inform, help and advise customers clearly and in a manner that make clients feel loved. First-class English language skills, both written and verbal, essential
  • Listening skills, to understand exactly what customers require
  • Confidence, patience, politeness, tact, diplomacy, and problem solving skills when dealing with difficult situations. Confident and professional telephone manner.
  • Creative thinking, to be able to come up with new ideas to improve customer service standards
  • Organized and efficient and an ability to work well under pressure. Ability to work quickly and accurately in a fast-paced environment
  • Planning skills to develop customer service policies
  • A passion for luxury travel

Preferred:

  • Previous experience in travel.
  • Fluency in French, Spanish, Italian.

Other:

  • You’ll be working in a team of young, hard-working and passionate travellers from a range of countries! Breakfast, drinks and early finish Fridays all on the company!
  • Working hours are 9am-6pm, Monday to Friday at our Clapham office.

Applicants should submit a covering letter with their CV to jobs@oliverstravels.com


Concierge - Sales Team

We are looking for a friendly new member to join our Concierge & Sales Team.

Typical duties include

  • Dealing on a day to day with customer enquiries and providing a high level of customer service to all clients  
  • Apart from selling our villa holidays, you are expected to provide travel advice and promote the Oliver's Travels brand.
  • Maintaining statistical and financial records
  • Building and expanding our client list
  • Meeting profit or sales targets
  • Providing feedback and proactively contributing to team performance
  • Property inspection visits in the UK and abroad - yup, you get to travel!

Requirements

  • An insatiable appetite for sales
  • Outstanding people skills and an impressive client focus to build lasting relationships with partners and customers
  • Strong communication skills with the ability to make clients feel loved
  • Organized and efficient - Able to respond to customers enquiries as quickly as possible
  • A passion for boutique and luxury travel
  • Availability to work full time on a rotating shift, including weekends

Preferred

  • Passionate about traveling
  • Experience is travel sales
  • Flexibility to travel both locally and internationally
  • Fluency in French, Spanish, Italian.
  • Working hours are 9-6 at our offices, 5 days a week (occasional weekend cover required).

Working hours are 9-6 at our offices, 5 days a week (occasional weekend cover required).

Other benefits: You’ll be working in a team of young, hard-working and passionate travellers from a range of countries! Breakfast, drinks and early finish Fridays all on the company!

Send your CV to jobs@oliverstravels.com


Product Assistant

We are looking for a friendly Product Assistant to join our Product Team.

Typical duties include

•    Loading/updating properties on website and partner sites
•    Data entry (CRM, Salesforce, Booking System)
•    Assisting sales team with general queries (pricing, availability etc)
•    Preparing and adding content
•    Support product team and directors in various tasks
•    Liaising with marketing team in securing special offers and helping with the promotion of properties
•    Liaising with international suppliers
•    Helping to resolve supplier queries and issues
•    Providing feedback and proactively contributing to team performance
•    Promoting the company and maintaining excellent working relationships with its supplier at all times

Requirements

•    Strong MS Office Skills
•    Excellent numeracy skills
•    Excellent written English
•    Excellent organisational, communication & interpersonal skills
•    Attention to detail
•    Ability to solve problems and use initiative
•    Good with admin tasks
•    Good team player
•    Previous experience in travel product desirable
•    Fluency in written and spoken French desirable
•    Fluency in Spanish/Italian/Portuguese/Greek an advantage
•    Photoshop skills an advantage

Other benefits: You’ll be working in a team of hard-working and passionate travellers from a range of countries. Breakfast, drinks and early Friday finish (+ pub drinks) all on the company!

Send your CV to jobs@oliverstravels.com 


Intern / Work Placement

Are you considering a career in travel? We have three work placement opportunities available (product, sales and marketing). The positions are best suited to an undergraduate needing a work placement as part of their degree but they are not limited to this.

Send send your CV to jobs@oliverstravels.com

Working With Us

  • Headquarters in Clapham
  • Team of 30 ... and growing fast!
  • 25 days of annual leave plus bank holidays
  • Twice-yearly bonus and other incentives throughout the year
  • Flexible working considered
  • Breakfast, nibbles and Friday drinks (plus early Friday finish) all on the company!
  • Great working environment - team of hard working and passionate travellers from around the world.