Work for Oliver's Travels
Keen to jump-start your career by working in one of the travel industry's top brands? Passionate about travel? Then we'd love to hear from you!
Apply now for the existing vacancies we've listed below, or just email us your CV for future openings: jobs@oliverstravels.com
Product Assistant – France & Italy
We are looking for a friendly Product Assistant to join our dynamic France & Italy product team.
France is our biggest destination here at Oliver’s Travels and where it all began for us 16 years ago. It boasts a stunning portfolio of châteaux, manor houses and luxury villas. Our Italian programme has also grown and developed in recent years and likewise features a breath-taking collection.
You will be a vital part of the team and be supervised by the Programme Managers. Your role will be to support the team in performing many of the administrative tasks and operational duties required to meet internal targets and ensure the quality of the product at all times. This position would suit a recent graduate with previous administrative experience seeking an entry level role within travel.
You’ll be working in a team of hard-working and passionate travellers from a range of countries. Breakfast, snacks, drinks and early Friday finish all on the company! If this sounds like something you’d be interested in, we would love to hear from you!
Duties would include:
- Adding/updating properties on our website (content, prices, availability) to help meet team targets
- Using platforms such as CRM, Salesforce, Booking System
- Liaising with overseas property owners, suppliers and agents regarding queries and issues about property listings and terms and conditions
- Completing administrative tasks such as adding and sharing customer reviews and feedback, loading arrival information, publishing special offers
- Ensuring product is delivered to a high standard (ie. proofing copy, data entry)
- Taking ownership of ad-hoc projects with the support of management
Requirements & Skills:
- Data management and administrative skills
- Excellent organisational skills and ability to prioritise
- Fluency in written and spoken French and/or Italian desirable
- Ability to take initiative, problem solve and be pro-active
- Ability to successfully manage relationships with suppliers
- Brilliant attention to detail
- Excellent numeracy skills
- MS Office Skills
- Excellent English verbal and written communication skills
Application Process:
- Please send your cover letter and CV by email to jobs@oliverstravels.com (only applications with both will be considered)
- First interviews will be conducted by phone/Zoom
- Following interview(s) will be held at our offices in Clapham
Please address your application to Lucy & Jenny at jobs@oliverstravels.com
Product Assistant
We are looking for a friendly Product Assistant to join our dynamic UK, Greek & Turkey product teams.
You will be a vital part of the team and be supervised by the Programme Managers. Your role will be to support the team in performing many of the administrative tasks and operational duties required to meet internal targets and ensure the quality of the product at all times. This position would suit a recent graduate with previous administrative experience seeking an entry level role within travel.
You’ll be working in a team of hard-working and passionate travellers from a range of countries. Breakfast, snacks, drinks and early Friday finish all on the company! If this sounds like something you’d be interested in, we would love to hear from you!
Duties would include:
- Adding/updating properties on our website (content, prices, availability) to help meet team targets
- Using platforms such as CRM, Salesforce, Booking System
- Liaising with overseas property owners, suppliers and agents regarding queries and issues about property listings and terms and conditions
- Completing administrative tasks such as adding and sharing customer reviews and feedback, loading arrival information, publishing special offers
- Ensuring product is delivered to a high standard (ie. proofing copy, data entry)
- Taking ownership of ad-hoc projects with the support of management
Requirements & Skills:
- Data management and administrative skills
- Excellent organisational skills and ability to prioritise
- Ability to take initiative, problem solve and be pro-active
- Ability to successfully manage relationships with suppliers
- Brilliant attention to detail
- Excellent numeracy skills
- MS Office Skills
- Excellent English verbal and written communication skills
- Driving licence (bonus!)
Application Process:
- Please send your cover letter and CV by email to jobs@oliverstravels.com (only applications with both will be considered)
- First interviews will be conducted by phone/Zoom
- Following interview(s) will be held at our offices in Clapham
Please address your application to Jo & Kyra at jobs@oliverstravels.com
Executive Assistant
Due to our recent run of record growth, Oliver’s Travels are looking for an Office Manager / Executive Assistant to:
- Support our 2 founders
- Help with our exciting pipeline of new projects
- and Boss our lovely Clapham office!
This is a brand-new hire for us and your role is basically to create and maintain our famous buzzing team environment, ensuring high levels of organizational effectiveness, communication, safety and take part in the magic of our brand!
Key responsibilities:
- Assisting with the recruitment and onboarding of new staff across all areas of the business covering role scoping, active sourcing, and process management
- Building, maintaining, and improving business processes to ensure smooth running of the business from an administrative and operations perspective.
- Being a ‘problem solver’ and point of contact between the founders/directors and all other employees, acting as the go to person for all staff issues, grievances, troubleshooting and general day to day questions
- HR admin and IT to organise and ensure all new starters to the business are set up correctly and on time
- Scheduling meetings and appointments within the office
- Ensure the smooth running of the office including stationary orders, kitchen supplies, organising mail, liaising with vendors/service providers and landlord/building management
- Provide general support and warm welcome to visitors
- Organisation of all company events, in house and off-site, and any associated trave
- Supporting with integral business-wide projects and company strategy to increase team effectiveness
Requirements
- Bachelor's degree
- Excellent time management skills and ability to multi-task and prioritize work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational and planning skills operating in a fast-paced environment
- 6 months successful on site experience in a similar capacity
- Likes to be in the office 4 or 5 days per week
Salary range: £24,000 - £30,000 (dependent on experience)
Tech Lead
We’re looking for a Tech Lead to work with us on an exciting new stage in our growth. Over the next year we are planning significant changes to our systems so this role requires someone who is experienced and confident with working on complex API based architectures. You’ll be familiar with working on complex web applications in an agile environment.
Ideally you’ll have gained experience at a leading travel-tech company and be ready for the next challenge. Joining us at this stage will ensure that your ideas are heard and you have a voice in the direction of our future. You will be able to work remotely most of the time but required to visit offices in Brighton and London for team meetings from time to time.
Work as part of the team on defining and realising the upgrade of our infrastructure. In doing so you’ll become the senior member of our in-house (remote) team, leading the development team going forward, whilst working within a fun and rewarding environment. You’ll need to be able to communicate ideas to peers and management, take full ownership of your work and strive for clean and concise code within your team.
You'll be furnished with the very latest in equipment, but should you wish to use your own, then that's cool with us.
Skills & Experience:
- Job titles: Full Stack, DevOps Engineer, Back End
- Experience level: Senior, Lead, Leadership
- Tech stack used: Laravel, PHP, MySQL, Salesforce
- Primary skills we consider: Agile, Technical Direction, Salesforce, Product Management
- Secondary skills we consider: Project Management, APIs
Logistics:
- Base salary: £60-£95,000
- Employment type: Permanent
- Remote working: Hybrid (up to 4 remote days p/w)
- Visa sponsorship: Not available
The ideal candidate will:
- Understand a problem and choose a solution that works in context of the technology, budget and clients needs
- Communicate ideas and problems to peers and clients
- Requirements and Responsibilities:
- Gain a quick understanding of the technical and functional aspects of a project and how best to use the team to deliver on them.
- Work with external agency and remote developers to deliver a complex project and then be responsible for it thereafter.
- Report directly to our Director of Operations
- Get team to a high performing level by recognising areas of strength and improvement and employing appropriate development techniques.
- Work with scrum team, as well as management and external stakeholders, to influence and drive decision making and support project and product teams.
- Resolve team impediments to increase the effectiveness of the application of Scrum in the organisation.
- Contribute to the advancement and improvement of Agile practices within the organisation.
- Facilitate and support all scrum events: sprint Planning, daily scrum, sprint review etc.
Qualifications / Skills:
- Exemplify and promote Agile values and principles
- Outstanding communication, facilitation, negotiation skills
- Knowledge of an agile framework or method (i.e. Scrum, Kanban), and understanding of software development life cycle models as well as in-depth knowledge of traditional project management principles and practices
- Planning and problem solving with product management and delivery teams
Education, Experience:
- Bachelor’s degree and 4 years of product or project development experience, or 3 years of project development experience on an Agile Team
- Demonstrated experience facilitating meetings at multiple levels of an organisation and an understanding of facilitation techniques
- Intermediate working knowledge of Microsoft Office applications, including but not limited to Outlook, Word, and Excel
- Experience of working on complex software projects with many moving parts.
- Proven experience of taking ownership of projects
Customer Service Executive
Typical duties include:
- Dealing day to day with customer queries and complaints, providing a high level of customer service in an empathetic and understanding manner
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by other members of the sales team
- Dealing with online reputational management
- Making decisions in respect of compensation payments payable as appropriate retaining commercial awareness.
- Keeping accurate records of discussions or correspondence with customers
- Issuing refunds or compensation to customers and maintaining financial records
- Monitor feedback for poor product performance to report to the relevant department to ensure improvements for the future
- To have an excellent understanding of the company’s product and policies to be able to communicate to our customers
- Work collaboratively within a team to achieve both group and personal KPI targets
- Analyse data to identify areas of opportunity to improve process and the customer journey
Requirements:
- At least one year’s previous experience in a customer services role (although travel would be great!)
- An insatiable appetite for impeccable customer service
- Online reputational management expertise to include Facebook, Trustpilot, Google and Tripadvisor
- Outstanding people skills and an impressive client focus to build lasting relationships with clients and owners alike
- Strong communication skills that allow you to inform, help and advise customers clearly and in a manner that make clients feel loved.
- A high standard of both written and spoken English is essential
- Listening skills, to understand exactly what customers require
- Confidence, patience, politeness, tact, diplomacy, and problem-solving skills when dealing with difficult situations
- Creative thinking, to be able to come up with new ideas to improve customer service standards and reduce compensation levels.
- To be organized and efficient and an ability to work well under pressure quickly and accurately in a fast-paced environment
- A general overview and knowledge of the travel sector, regulatory bodies & their functions
Send your CV and cover letter to jobs@oliverstravels.com
After Sales Executive
An opportunity has arisen for an After Sales Executive to execute all duties related to sales, providing exemplary customer service at all times.
The successful candidate will be responsible for making sure all pre booking enquiries are appropriately allocated across the team, and to ensure that all confirmed bookings are managed appropriately behind the scenes.
Typical Duties to include:
- Dealing day to day with queries on existing bookings whilst providing a professional experience to our customers and owners
- Responding to booking requests & allocating funds to bookings
- Data entry to suppliers, agents, owners and review portals
- Assigning opportunities to team members and delegating queries
- To escalate and share queries as they arise to ensure that problems are identified and solutions found
- Taking ownership of accessing information from a variety of source to respond effectively to customer & owner enquiries
- To liaise with owners and suppliers to ensure smooth transition of all bookings
- To assist with making bookings at peak times of the year
Requirements:
- Ability to work under pressure and deliver excellent standards of customer service
- To be numerate and confident with numbers, calculating booking fees, commissions and have the ability to spot and rectify pricing issues
- Exceptional listening & communication skills
- Need to be highly organised and methodical with excellent attention to detail
- First class English language skills both written and verbal essential
- Confidence, patience, politeness, tact, & diplomacy required when dealing with difficult situations
- Creative thinking to be able to come up with new ideas to improve processes.
- Outstanding people skills and an impressive client focus to build relationships with clients and owners alike
- Working hours are 9am-6pm at our offices, however we are currently WFH due to Covid
- Availability to work full time 5 days a week on a rotating shift, inclusive of semi-regular weekend work (typically 2-3 days per calendar month)
Preferred:
- Experience in a similar after sales role within the travel industry
- Previous knowledge of Salesforce
- Fluency in French, Spanish, Italian
Trainee Travel Sales/Sales Advisor
Opportunities have arisen in our sales team for an individual who is passionate about travel, service and is keen to join our team ASAP. The successful candidate will be responsible for executing sales at our lovely villas, always providing a high level of customer service, and creating positive outcomes for both the customer and Olivers Travels.
Typical duties include:
- In addition to selling luxury villa holidays, you are expected to provide travel advice and promote the Oliver's Travels brand.
- Maintaining statistical and financial records
- Meeting sales targets
- Providing feedback and proactively contributing to team performance
- Property inspection visits in the UK and abroad - yup, you get to travel!
- Dealing day to day with customer queries and complaints, providing a high level of customer service in an empathetic and understanding manner.
Requirements
- An insatiable appetite for sales & impeccable customer service
- Outstanding people skills and an impressive client focus to build lasting relationships with partners and customers
- Strong communication skills that allow you to inform, help and advise customers clearly and in a manner that make clients feel loved
- To be organized and efficient and an ability to work well under pressure quickly and accurately in a fast-paced environment
- Availability to work full time 5 days a week on a rotating shift, inclusive of semi-regular weekend work (typically 2-3 days per calendar month)
You’ll be working in a team of young, hard-working, and passionate travellers from varied and cool backgrounds.
Product Manager (Italy)
We are looking for a Product Manager (Italy) to join our passionate team, driving their destination forward to achieve strategic targets.
Typical duties include
- To be a destination guardian - driving their destination(Italy) forward to achieve strategic targets.
- To be responsible for all product development within this destination, ensuring it is based on the strategic aims of the business, and in line with the market-led product strategy briefs
- Recruiting properties to ensure that the most appropriate product is on sale at optimum market price and rate
- To have ownership of all operational supplier relationships within this destination, and to be responsible for achieving and maintaining the very best working relationship in each case.
- To be accountable for ensuring all products on sale within the geographical area adheres to the company's stringent guidelines on quality and criteria.
- To ensure that regular and concise communication is maintained with other departments, specifically sales and marketing and all other areas of the business.
Requirements
- Contracting experience within Italy (and ideally villas) is essential
- Track record of results inside a product/contracting environment
- Proven supplier management skills
- Excellent negotiation skills
- Demonstrable organisational, communication & interpersonal skills
- High degree of numeracy, literacy and commercial acumen
- Ability to work within a team and alone
Send your CV to jobs@oliverstravels.com
Villa Contractor | France (UK or France based) - full-time, part-time or freelance.
As our France Programme continues to grow, we are looking for people who can help us add more properties to its portfolio. We are looking for a friendly Villa Contractor to join our dynamic France product team.
France is our longest established and largest programme at Oliver’s Travels and where it all began for us 20 years ago. It boasts a stunning portfolio of châteaux, manor houses and luxury villas.
This role will require you to work closely with the France Product Manager, in order to contract new and existing product all over France. You will help to grow and develop our portfolio of unique properties whilst ensuring its optimal performance at all times and whilst forging successful relationships with our suppliers.
This role would suit someone with similar contracting experience in the travel industry, who has the ability to recognise the right product and negotiate the best conditions, whilst remaining true to our brand, our targets and also our values. You will be working closely with a small team on a large and successful programme, where you can make a difference.
If this sounds like you, we would love to hear from you. You’ll be working in a team of hard-working and passionate travellers from a range of countries. Breakfast, drinks and early Friday finish all on the company!
Duties would include:
- Contracting new (and existing) properties to the required brief and standards and securing optimal commercial terms and conditions
- Actively developing and growing the France programme
- Managing and maintaining successful supplier relationships
- Meeting company targets, aims and strategic planning
- Carrying out price and market analysis
- Preparing and analysing data and reports
- Researching and obtaining contracting and product loading information and preparing it on relevant forms, contracts and reports
- Liaising with the marketing team on special offers and marketing campaigns
- Assisting with queries regarding pricing, availability and property listings
- Providing feedback and proactively contributing to the team’s performance
- Promoting the company and being a positive company ambassador at all times
- International travel may be required to develop product and liaise with suppliers
Requirements
- Contracting experience within the travel industry (and ideally villas in France) is essential
- Ideally, you'll have a network or access to a network of suitable properties
- Track record of results inside a product/contracting environment
- Proven supplier management skills
- Excellent negotiation skills
- Excellent organisational, communication & interpersonal skills
- High degree of numeracy and commercial acumen
- Ability to problem solve and make decisions
- Ability to be flexible and a good team player as well as work independently
- Excellent English verbal and written communication skills
- Fluency in written and spoken French highly desirable
- In-depth knowledge of France highly desirable
Send your CV to jobs@oliverstravels.com
Villa Finders | France (UK or France based) – full-time, part-time or freelance.
As our France Programme continues to grow, we are looking for people who can help us add more properties to its portfolio. We are looking for friendly Villa Finders to join our dynamic France product team and help us do just that.
France is our longest established and largest programme at Oliver’s Travels and where it all began for us 20 years ago. It boasts a stunning portfolio of châteaux, manor houses and luxury villas.
As a Villa Finder, you would work closely with the France Villa Contractor and the France Product Manager in order to source new product all over France or a specific territory.
This role would suit someone with access to a network of suitable properties which they could recruit for Oliver’s Travels. Excellent knowledge of France (or your area) as well as relevant experience in the travel industry or managing holiday accommodation would be highly desirable, but most importantly you need to have the ability to recognise the right product and be able to successfully recruit it for us. As you will be representing us, we would require you to be true to our brand, our targets and also our values
If you think you can help, we would love to hear from you.
Send your CV to jobs@oliverstravels.com
Intern / Work Placement
Are you considering a career in travel? We sometimes have work placement opportunities available in Product or Sales. The positions are best suited to an undergraduate needing a work placement as part of their degree but they are not limited to this.
Send send your CV to jobs@oliverstravels.com