Work for Oliver's Travels
Keen to jump-start your career by working in one of the travel industry's top brands? Passionate about travel? Then we'd love to hear from you!
Apply now for the existing vacancies we've listed below, or just email us your CV for future openings: jobs@oliverstravels.com
Business Analyst/Project Manager
An exciting opportunity has arisen to work in a fast-growing, dynamic and young company in the travel industry for a business-minded analyst with great technical knowledge and project management skills.
The role:
- Assist in defining and achieving business objectives & priorities; calculating the ROI of each marketing channel and internal operation; streamlining of processes and optimization of costs. This can be done using our existing systems (such as Salesforce, Booking System, Google Analytics, marketing reports) and/or any new tools that will aid the gathering of the required data.
- Taking general concepts from the different departments (primarily Marketing, but also from Product and Sales) and turning them into a formal specifications for our development agency.
- Acceptance testing of the development work to ensure it meets the specification and functional requirements.
- Project management: Liaise with all stakeholders (internal technical leads of each department and the development agency) to manage priorities and delivery based on the business priorities and impact of each request to the bottom line.
- Improve internal processes by acting as a central knowledge base for all our systems and documenting all procedures and methods in a central record, as well as working with the different departments to ensure these guidelines are being followed at all times.
- Training new members of staff in our processes and systems. - Reviewing our PPC agency reports regularly to assess KPIs, optimize costs and improve overall efficiency of the campaigns.
- Review and assess cost-benefit of our current post conversion costs (e.g. concierge service) and potential ancillary sales. - Assist with our CRM strategy and segmentation.
Skills and experience required:
- At least 3 years in a business analyst role or similar.
- A technical aptitude with strong attention to detail and analytical skills
- Ecommerce/digital experience: Understanding and defining requirements for ecommerce websites
- Acceptance testing of solutions
- Strong problem-solving skills, business minded and a strategic thinker. Ability to balance efficiency with effectiveness.
- Project management skills including working with external agencies/stakeholders and with varied internal departments.
- Strong IT, and in particular Excel skills.
Nice to have:
- Typo3 or similar CMS experience
- Salesforce CRM reports and workflows. CRM Solutions Architect with experience with Amp and SQL Scripts for complex segmentation an advantage.
- Basic understanding of HTML/CSS/JavaScript
- Experience in integrating partners and APIs
- Google Analytics/Klipfolio
- Experience under Waterfall or Agile
Benefits: You’ll be working in a team of young, hard-working and passionate travellers from a range of countries. Breakfast, drinks and early finish Fridays all on the company!
Apply with your CV and cover letter to jobs@oliverstravels.com. The role is for an immediate start at our office in London.
Sales Consultant
An opportunity has arisen for a sales consultant who is passionate about delivering excellent service to join the team in our Clapham office. The successful candidate will be responsible for driving bookings, responding in an appropriate and timely manner to enquiries & promoting the Oliver’s Travels brand.
The Sales consultant will work alongside the rest of the sales team to liaise between client and property owner to ensure suitability of a property for the client’s needs, offering outstanding people skills at all times. A desire to ensure client satisfaction, and the ability to be highly organised and work under pressure, are all key to succeeding in this role.
This role will involve:
- Dealing day to day with customer enquiries and providing a high level of customer service to all clients.
- Apart from selling our villa holidays, you are expected to provide travel advice and promote the Oliver’s travels brand.
- Maintaining statistical and financial records
- Liaising with both owners and clients to deliver seamless booking experience.
- Exceed monthly sales targets
- Strong communication skills with the ability to make the client feel loved
- Property inspection visits in France and Italy in particular - yup, you get to travel!
Skills and Experience required:
- Previous experience as a sales consultant for a tour operator / agent is preferred
- Outstanding people skills and an impressive client focus to build lasting relationships with customers
- Strong organisational and administrative skills with exceptional attention to detail
- The ability to work under pressure and deliver excellent customer service
- An empathetic and approachable team player with strong can-do attitude
- A passion for boutique and luxury travel
Benefits: You’ll be working in a team of young, hard-working and passionate travellers from a range of countries. Breakfast, drinks and early finish Fridays all on the company!
Send your CV to jobs@oliverstravels.com
Product Coordinator – UK
We are looking for a friendly UK Product coordinator to join our UK & Ireland product team.
This role will require you to work closely within our fast-paced Product Team, in order to help run and manage our Britain and Ireland programmes in our UK office. You will support and help with many of the administrative tasks and needs of the product management process, ensuring its optimal performance at all times, through problem solving, analysis, operational tasks and various projects.
This role would suit someone with previous administrative experience in the travel industry, who would like a career in travel and the opportunity to work closely with a small team on a large and successful programme and therefore make a difference.
If this sounds like you, we would love to hear from you. You’ll be working in a team of hard-working, like-minded and passionate travellers from a range of countries.
Please send your CV along with a cover letter explaining why you are the right person for this role and why you would like to join our team (applications without a cover letter will not be considered) to kyra@oliverstravels.com
Duties
• Co-ordinating and supervising the production process
• Liaising with property owners, suppliers and agents with queries and issues regarding property listings, contracts and terms and conditions
• Assisting the sales team with queries regarding pricing, availability and property listings
• Supporting the Product Manager with contracting tasks and processes
• Data entry (CRM, Salesforce, Booking System)
• Adding and updating properties on our website and partner sites (content, prices, availability, etc.)
• Creating and updating reports and spreadsheets using excel and saleforce
• Liaising with the marketing team on special offers and marketing campaigns
• Reviewing/improving existing product
• Liaising with third parties and affiliates (e.g. Homeaway, Tripadvisor, Airbnb)
• Providing feedback and proactively contributing to the team’s performance
• Promoting the company and maintaining excellent working relationships with its suppliers at all times
• Traveling to Uk properties to help maintain and update existing product
Requirements & Skills
• Excellent English verbal and written communication skills
• Data management and administrative skills
• Excellent organisational and time-management skills (ability to prioritise/delegate/escalate)
• Ability to multitask, take initiative and be pro-active
• Strong MS Office Skills
• Excellent numeracy and logical thinking as well the ability to analyse and process information
• Excellent attention to detail
• Commercial awareness
• Ability to successfully manage relationships with suppliers as well as negotiate
• Ability to problem solve and make decisions
• Ability to be flexible and a good team player
• Able to show initiative and be pro-active
• In-depth knowledge of the UK holiday market is highly desirable
• Relevant experience in product and/or contracting departments in a travel company
• Full UK driving license (Essential)
Benefits
• You’ll be working in a team of hard-working and passionate travellers from a range of countries.
• Job Types: Full-time, Permanent
• Job Type: Full-time
Villa Contractor – France (UK or France based)
We are looking for a friendly Villa Contractor to join our dynamic France, Italy & Ski product team.
France is our biggest programme at Oliver’s Travels and where it all began for us 14 years ago. It boasts a stunning portfolio of châteaux, manor houses and luxury villas. Italy & Ski is growing at a fast speed and likewise, features a mouth-watering collection of villas and chalets respectively.
This role will require you to work closely with the France Product Manager, in order to contract new and existing product all over France. You will help to grow and develop our portfolio of unique properties whilst ensuring its optimal performance at all times and whilst forging successful relationships with our suppliers.
This role would suit someone with similar contracting experience in the travel industry, who has the ability to recognise the right product and negotiate the best conditions, whilst remaining true to our brand, our targets and also our values. You will be working closely with a small team on a large and successful programme, where you can make a difference.
If this sounds like you, we would love to hear from you. You’ll be working in a team of hard-working and passionate travellers from a range of countries. Breakfast, drinks and early Friday finish all on the company!
Duties would include:
- Contracting new (and existing) properties to the required brief and standards and securing optimal commercial terms and conditions
- Actively developing and growing the France programme
- Managing and maintaining successful supplier relationships
- Meeting company targets, aims and strategic planning
- Carrying out price and market analysis
- Preparing and analysing data and reports
- Researching and obtaining contracting and product loading information and preparing it on relevant forms, contracts and reports
- Liaising with the marketing team on special offers and marketing campaigns
- Assisting with queries regarding pricing, availability and property listings
- Providing feedback and proactively contributing to the team’s performance
- Promoting the company and being a positive company ambassador at all times
- International travel may be required to develop product and liaise with suppliers
Requirements
- Contracting experience within the travel industry (and ideally villas in France) is essential
- Track record of results inside a product/contracting environment
- Proven supplier management skills
- Excellent negotiation skills
- Excellent organisational, communication & interpersonal skills
- High degree of numeracy and commercial acumen
- Ability to problem solve and make decisions
- Ability to be flexible and a good team player as well as work independently
- Excellent English verbal and written communication skills
- Fluency in written and spoken French highly desirable
- In-depth knowledge of France highly desirable
Send your CV to jobs@oliverstravels.com
Villa Contractor / Product Manager
We are looking for a Villa Contractor / Product Manager to join our passionate team, driving their destinations forward to achieve strategic targets.
Typical duties include
- To be a destination guardian - driving their destination(s) forward to achieve strategic targets.
- To be responsible for all product development within these destinations, ensuring it is based on the strategic aims of the business, and in line with the market-led product strategy briefs
- Recruiting properties to ensure that the most appropriate product is on sale at optimum market price and rate
- To have ownership of all operational supplier relationships within these destinations, and to be responsible for achieving and maintaining the very best working relationship in each case.
- To be accountable for ensuring all products on sale within the geographical area adheres to the company's stringent guidelines on quality and criteria.
- To ensure that regular and concise communication is maintained with other departments, specifically sales and marketing and all other areas of the business.
Requirements
- Contracting experience within travel (and ideally villas) is essential
- Track record of results inside a product/contracting environment
- Proven supplier management skills
- Excellent negotiation skills
- Demonstrable organisational, communication & interpersonal skills
- High degree of numeracy, literacy and commercial acumen
- Ability to work within a team and alone
Send your CV to jobs@oliverstravels.com
Intern / Work Placement
Are you considering a career in travel? We have two work placement opportunities available (Product, sales and marketing). The positions are best suited to an undergraduate needing a work placement as part of their degree but they are not limited to this.
Send send your CV to jobs@oliverstravels.com