Agency Terms and Conditions
Except where otherwise specified, we Oliver’s Travels Ltd with office address at Unit 6G, 26-32 Voltaire Road, London, SW4 6DH (company no. 06631130) act only as an agent in respect of all 'accommodation only' bookings we take and/or make on your behalf.
Registered Company Address: 8th Floor Becket House, 36 Old Jewry, London, EC2R 8DD
We accept no liability in relation to any contract you enter into or for property you book through this website (“Property”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Property. For all 'accommodation only' bookings, your contract will be with the owner/supplier/principal of the Property in question (the ‘Owner’). When making your booking we will arrange for you to enter into a contract with the applicable Owner of the Property. Your booking with us is subject to these Agency Terms and Conditions and the specific booking conditions of the relevant Owner you contract with and you are advised to read both carefully prior to booking. The Owner’s terms and conditions may limit and/or exclude the supplier's liability to you. Property specific terms and conditions for each Owner are listed under the relevant heading on each property advert page. By booking a property you agree to those terms and conditions.
You may decide to make one or more bookings with us at the same time. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking. All properties are available to be purchased separately at the same price as they are when more than one booking is made. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
These Agency Terms and Conditions apply to all websites operated by Oliver's Travels Ltd, including, but not limited to, www.oliverstravels.com. The terms 'Client', 'Your' and 'You' refer to the person booking the property. 'Owner' refers to the principal, owner or representative of the property. 'Oliver's Travels', “We”, “Us”, “Our” refers to Oliver's Travels Ltd.
By making a booking, you agree that on behalf of yourself and all those named on the booking:
a. You have read these Agency Terms and Conditions and agree to be bound by them;
c. You are over 25 years of age and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services; and d. You accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
Use of the Website
Accuracy of Information
Every care has been taken in compiling the contents of this web site. However, all information about the properties has been provided by the advertisers and reproduced by us in good faith. We will not be held liable for any errors, omissions, misunderstandings or claims arising from the advertisement or any arrangement or booking made with an advertiser.
If you believe any information on the site to be inaccurate, please let us know and we will investigate and correct if necessary. However, it is your responsibility to make relevant enquiries with the owners or their agents, through the relevant link on the property page, before renting any of the properties.
Any opinions, advice, statements, services, offers, or other information or content expressed on the site are those of the owners of the properties or their agents and not ours.
We do not endorse or recommend any of the properties on our site. The information does not constitute any form of advice or recommendation by us and is not intended to be relied upon by you in making any decision to rent a property.
Please note owners reserve the right to use chlorine in salt water swimming pools in hot weather.
The 'air-con' property icon applies to properties with either partial or full air conditioning available.
We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.
Our best price guarantee expires 14 days after your booking has been made. This is due to the dynamic nature of price fluctuations within the travel industry.
Many of our destinations charge a "tourist tax" which applies to all holidaymakers and we try to advertise this wherever possible and to the best of our knowledge. However, these charges depend entirely on the local authorities in that country and therefore may be introduced without our prior knowledge and are subject to changes beyond our control. Please note the tourist tax will be in addition to the advertised rental prices. If you require further information regarding the tourist taxes applicable to your booking, please enquire.
Booking & Payment
A non-refundable 35% deposit is required to make a booking (or full payment if booking within 12 weeks of departure). Please note some properties require a deposit greater than 35%, this will be detailed in the T&Cs tabs for concerned dwellings. If you have paid a deposit, the final balance is payable 12 weeks prior to the commencement of the holiday. Once this has been paid it is non-refundable as a cancellation would not leave the Owner with sufficient time to find a substitute booking. If full payment is not received by the balance due date, we will notify the Owner who may cancel your booking and retain all payments made by you to date.
Please note that the price for a number of properties are calculated and quoted in Euros, and that both the deposit and balance amounts shown on booking represent the sterling equivalents. Therefore, while the deposit amount is the actual amount you will be charged, the balance amount in sterling is only a guide, and will vary upwards or downwards in line with exchange rate fluctuations between the date of booking and the balance due date.
Your booking is confirmed and a contract between you and the Owner will exist when we send you confirmation on their behalf. This will usually be within 48 hours of receipt of your payment. Until the booking has been confirmed it is only a provisional booking. Your card will not be charged until you have received this confirmation. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as agent, we have no responsibility for any errors in any documentation except where an error is made by us. Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for bookings will be held by us on behalf of the Owner concerned.
Oliver’s Travels will not accept payments directly or indirectly from countries or territories that are subject to international sanctions. These include North Korea, Iran, Sudan, South Sudan, Syria, The Ukrainian Territories of Crimea, Donetsk People’s Republic, Kherson, Zaporizhzhia or Luhansk People’s Republic, Cuba, Belarus, Afghanistan, Russia, and Venezuela.
It is a booking condition that the number of people occupying the Property may not exceed the advertised capacity, without prior written consent. Owners may terminate your booking without refund in the event you breach this condition and retain your full security deposit.
When the maximum occupancy is not booked by the Client, certain rooms may not be accessible; this is subject to the Owner's discretion. It is best to check with us before booking if you have any queries about this.
Use of the Property
The Property is advertised as short-term holiday lets only and cannot be sublet or used for any other commercial purposes without the express written consent of the Owner. Owners may terminate your booking without refund in the event you breach this condition.
All event bookings such as weddings, parties, single sex groups, stag and hen do’s are by request only and subject to prior written agreement from the Owner. Owners may terminate your booking without refund in the event you breach this condition.
Please note that any event booking may be subject to additional charges, venue hire fees and a higher security deposit over and above the website rental rates and fees.
We suggest that you do not make irreversible flight or travel arrangements until you have paid and received final confirmation of your booking as it is possible that the Property is unavailable. We will not liable for any costs incurred if you choose to make other travel arrangements before you have received final confirmation of your booking.
Changes and Cancellations by you
Any cancellation or amendment request must be sent to us in writing, by email and will take effect on the day we receive it.
You can cancel your booking 48hrs from the moment the provisional booking is made, and the deposit will be refunded in full during this time. Please note that the 48hr cooling off period starts from the moment the provisional booking is executed either online or over the phone, and not on the payment of the deposit. A provisional booking is made when you receive an email with the subject line: “Your Booking at [Property Name]”
After that period, amendments and cancellations can only be accepted in accordance with the terms and conditions of the Owner of the Property.
Please note that in the event you wish to cancel your confirmed booking, no refunds will be given in any circumstances. All payments, including deposit and balance payments you make to us are non-refundable in any instance. This policy directly reflects the Owners' individual policies, and you should therefore take out suitable travel insurance to cover the risks that may lead to such an eventuality. In addition you must pay us an administration fee of £25.00 per person. The 48 hour no quibble cancellation policy does not apply to bookings that start within 14 days of the booking being placed.
Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative arrangements offered by the Owner (if any) but we will have no further liability to you.
In the event the booking is cancelled by the Owner of the property and no alternative dates can be offered, a voucher, of the equivalent value of all monies paid by you as at the date of cancellation, will be issued to you to redeem against any other Oliver's Travels holiday home. We cannot be held liable for any additional costs incurred by you (such as travel) as a result of the cancellation. We recommend that the you take out travel insurance to ensure against any losses incurred by an Owner cancellation.
We cannot accept responsibility or pay compensation where the performance of our contractual obligations is prevented by or affected by events amounting to Force Majeure (Force Majeure meaning acts of war or threat of war, political unrest, terrorist activities, adverse weather conditions, volcanic ash clouds, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war) and or similar events out of our control.
Our responsibility for your booking
We solely act as an agent and payment gateway on behalf of all of the properties listed on our websites. Your contract is with the Owner and its terms and conditions apply. We accept no responsibility for the actual provision of the Property. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the Property that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
Because the contract for the Property is between you and the Owner, any queries or concerns should be addressed to them. If you are dissatisfied with the cleanliness or presentation of the Property, or otherwise have a complaint whilst at the Property it should be indicated to the Owner or the Owner’s representative immediately, with accompanying photographic evidence, so that, where possible, all issues can be promptly resolved. The Owner’s contact details can be found on your confirmation of booking. If you fail to notify the Owner or the Owner’s representative of any problem or dissatisfaction prior to departure from the Property, it may affect the ability to investigate the complaint and impact the way that any complaint is handled. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.
If it is not possible to resolve the dispute during your stay at the property then a complaint must be made in writing to the Owner ideally within 2 weeks of departure from the property, outlining the reasons for the complaint. If you prefer, you can send your complaint in writing, along with accompanying photographic evidence, to Oliver's Travels ideally within 2 weeks of departure from the property. We will acknowledge receipt of your complaint within 48 hours, proceeding to conduct a thorough investigation with the Owner, responding in full within a 28-day period.
We are not responsible for any temporary defect or stoppage in the supply of public services to the property such as water, electricity, gas, telephone or internet, or in respect of any equipment, machinery, or appliances in the property or garden, which are caused by circumstances beyond the control of the Owner.
All bookings are subject to a refundable security deposit to protect Owners against breakages, loss, damage, extra cleaning or unpaid local charges. By confirming a booking with us, you authorise us to charge your credit card up to the value of any damage caused on presentation of photographic evidence and/or receipts for repair or replacement. Some Owners require their security deposit to be paid locally or in advance of arrival (you will be notified if your security deposit is payable locally or in advance).
Notwithstanding the security deposit held, you remain liable for the full cost of any repairs or replacements required or other losses incurred by the Owner due to accidental or negligent breakage, loss, damage or other injury to the Property and/or the contents therein. We reserve the right, if instructed by the Owner, to deduct supplementary charges from the security deposit if the Property is not vacated at the stated time or in the event of any other breach of this agreement by you. You are required to leave the accommodation clean, tidy and in the same condition as on your arrival. Any extra cleaning, laundry, and/or rubbish disposal required may be charged against the security deposit.
Please note that any dispute regarding a deduction from the security deposit is to be addressed to the Owner or Owner’s representative. We, as agent, are not authorised to enter into any correspondence concerning the security deposit. Any breakages, damage or loss caused to the Property or its contents during the rental period may result in the forfeit of some or the entire security deposit.
We strongly recommended that you take out a comprehensive travel insurance policy, which will include cancellation cover and full cover for your personal belongings as no such cover is provided by us. Accordingly, any such losses incurred remain your responsibility. The travel insurance policy should also cover you tin the event of accident or illness, cost and cancellation by you, cost of assistance (including repatriation) and other expenses. We also recommend accidental damage insurance for all members of your party to cover against accidental or negligent damage to the Property and protect against loss in the event of a deduction from the security deposit.
Covid-19 travel guidance
Please be aware that it is your obligation to travel safely and responsibly while also adhering to the latest government guidelines and you should therefore keep up to date with any guidelines and/or restrictions in relation to your booking. Full details can be found on Gov.uk.
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but we can't guarantee that they will be met, and we will have no liability to you if they are not.
Visa, passport and health requirements
Please note: From November 2023, citizens from the United Kingdom will be required to complete an ETIAS application prior to boarding an aircraft, sea carrier, or coach vehicle for Europe, and this includes travellers who will only be transiting through Europe en route to other destinations. Any British citizen that wishes to enter Europe for over 90 days, or for other purposes than those allowed under the ETIAS program will need to apply for a Schengen visa. Further details can be found by visiting https://etias.com/ and using the homepage assessment.
We can provide general information about the passport and visa requirements for you trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates if you are unsure of anything. Neither we nor the Owner accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please not that these requirements may change between your booking and departure. Most countries now require passports to be valid for at least 6 months after your return date. Please check with your doctor for specific information on any health formalities and for your own specific circumstances.
The website contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and videos. The entire contents of the website are protected by copyright law. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. You may download information from the site for your own personal use only. You acknowledge that you do not acquire any ownership rights by downloading copyright material. We provide hypertext links to other sites operated by other people. Using such a link means you are leaving our site and we take no responsibility for, and give no warranties, guarantees or representations in respect of these linked sites.
Law and Jurisdiction
These Agency Terms and Conditions are governed by English law and we both agree that the courts of England and Wales have exclusive jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).