Can't Travel? Move Your Dates.

Coronavirus has now touched all of our lives and at this extremely difficult time, our thoughts go out to our customers and holiday home owners, who are currently both in a state of flux, wondering whether they will still be able to enjoy the holiday they had booked or indeed welcome new guests.

Events are evolving at a breakneck speed, and each new day brings with it new information and challenges. So at Oliver’s Travels we are ensuring that we stay abreast of any new developments that affect the travel industry and our holidaymakers so that we are well-placed to respond and adapt accordingly.

If you are due to be travelling to an Oliver’s Travels holiday home in 2020 or are currently deciding whether to book, then please relax as you are in good hands. For any customers unable to travel in 2020 due to Coronavirus related travel restrictions we will liaise with the holiday home owner or property manager on your behalf to defer your booking to a later date.

In summary this means that:

  • You do not need to forfeit your 35% deposit - this is the last thing we would wish for you.
  • Once your balance is paid we guarantee that the cost of your holiday will remain the same, regardless of FX movements or 2021 price increases. We will also be waiving all admin fees for amending dates for bookings affected by Covid19.
  • We will prioritize your replacement booking over any new booking requests for the same holiday home whilst you make up your mind.
  • You can still look forward to your Oliver’s Travels holiday experience!

Our dedicated team are currently receiving an inordinately high number of amendment requests and enquiries, and they are working extraordinarily hard to ensure that each and every customer is responded to as soon as possible. We would like to thank you in advance for your patience whilst we respond to requests in order, as those due to travel in the next 14 days will be prioritised.

If your holiday is more than 6 weeks away please do not contact us for the time being as we are unlikely to be able to handle your request and the situation is evolving from one day to the next so it is too early to tell how your holiday may or may not be affected. To request a cancellation or change of dates to your existing holiday due to depart in the next 6 weeks please complete this form.

Due to the volume of requests we are currently receiving, we won't be able to process date changes or cancellations requested via email or phone; Please always use the form above.

Please note, that due to Covid-19 there may be some local businesses and services that were mentioned on your property listing page, that may not be open/available in 2020. We apologise in advance for any inconvenience.

 

Planning your next holiday?

As travel restrictions start to loosen, villa holidays are set to be more popular than ever. We are working closely with our owners and property managers to ensure they feel well prepared to welcome our guests. We've provided them with enhanced hygiene guidelines and cleaning checklists to ensure their property meets appropriate hygiene standards in line with Covid-19. 

We are also encouraging owners to implement self-check-in through technology,  electronic key boxes or other means where possible if they haven’t already got this in place as well as adhere to social distancing measures. For example asking cleaning teams to only go into homes when guests aren't present and providing a contactless service for the extras booked through our online Concierge Team. If you have any specific property-related questions feel free to ask our friendly team when your enquire. 

We're currently experiencing a high number of new enquiries so we do advise booking early to secure the villa and preferred dates you want for 2021. We look forward to helping you plan your next Oliver’s Travels villa holiday and we would like to thank you for your support and patience during this trying time. 

Terms & Conditions

  • For British citizens, the right to change your dates will depend on whether you are deemed free to travel to the specific region where your holiday home is located, as determined by the official advice from the FCO that can be found here: www.gov.uk/foreign-travel-advice.
  • For foreign nationals, the right to change your dates will depend on whether you are free to travel to the specific region where your holiday home is located, as determined by the official advice from the governing body of your country of residence.
  • Date changes may be requested up to 28 days before your holiday start date.*
  • Bookings may be moved to any alternative available dates of equivalent monetary value or simply pay the difference.
  • The full balance will need to be paid 11 weeks before the original holiday start date in order for us to confirm the date change.
  • This offer does not apply to bookings made for 2021.

    *If travel restrictions have been temporarily lifted, but then are reinstated again within 28 days of your holiday start date, we would work closely with the owner to try to find a solution for postponement.

FAQs

If the FCO (or international equivalent) advises against “all but essential travel” to your destination we will liaise with the holiday home owner or property manager on your behalf to defer your holiday (with no additional admin costs to pay). Travellers are advised to keep up to date with the FCO travel advice for the country they are travelling to.
If the FCO advice has not changed and holidays are operating as normal, your holiday will be subject to our usual booking conditions and standard cancellation charges will apply.
Assuming you took your travel insurance out at the time of booking or before the 13th March it is likely that any cancellations charges that have arisen as a result of the coronavirus pandemic will be covered by your provider. However, you would need to check your policy to confirm.
We understand that the uncertainty around travel plans is a concern for all. As it stands, if there are no specific travel restrictions for your holiday dates, then it is still scheduled to go ahead as planned. Therefore, you will need to pay your balance unless you wish to cancel your booking and claim the deposit back via your travel insurance provider. We appreciate that you may need a few days to consider your options, so we are currently offering all our customers four weeks extension on their balance due date. For added peace of mind remember that if the FCO advice changes, and you are no longer able to travel, you will still have the option to move your holiday to a later date.
If your dates are successfully moved, your balance will need to be paid in line with the original balance due date. This gives our owners certainty that the group will proceed with the deferred holiday, rather than holding dates indefinitely. It also means that your new booking can be fixed at the existing rate and won’t be subject to any potential 2021 price increases.
Oliver's Travels act as Agents to the holiday Principal (usually the holiday home owner or property manager). When we collect a deposit to confirm a booking we pay it over to the holiday Principal to ensure that the dates are held, so from that point onwards we are no longer in possession of your funds and therefore not in a position to refund them.
By far the majority of our bookings have been moved without issue. However, all deferred holidays are subject to availability and the discretion of the holiday home owner or property manager. Should a change of dates not be possible you will be issued with a voucher to the equivalent monetary value to use on any other Oliver's Travels holiday home, and we can provide you with the necessary paperwork to reclaim your non-refundable deposit payment via your travel insurance provider.
Deferred bookings are only eligible to the original holiday home that you booked, as the deposit payment will have already been made to the home owner or property manager.
The health and safety of our staff, suppliers and customers is our number one priority. The entire company is now working from home but we remain open for business and available through all the usual channels.

For health recommendations and travel advice, we are following official government policy and the FCO as well as their international equivalents.

Circumstances are changing on a daily basis. We continue to monitor the situation closely and meet regularly to discuss the latest events as they unfold and plan our responses accordingly.

We have all been affected by this unprecedented situation but our team are working extremely hard to find solutions that are fair to all. We will continue to do our utmost to resolve each and every individual booking. We thank you in advance for your patience and your understanding.