Last updated: 20 October 2026

On 20 October 2026, we discovered that an unauthorised third party had gained access to some of Oliver’s Travels’ systems, including our booking system. We believe the incident began on 19 October, although our investigation is ongoing.

Some customer contact details and holiday booking information were accessed.

As soon as we became aware of the incident, we blocked the identified access, took steps to secure our systems and began an investigation.

We have found no evidence that payment card numbers or bank account details were taken.

However, the information accessed could be used by fraudsters to send convincing messages pretending to be Oliver’s Travels, particularly about holiday payments.

We’re very sorry this has happened. Below, we’ve explained what we know, what we’re doing and how you can protect yourself.

Important: How to protect yourself

Please be especially cautious of unexpected requests for payment.

• Never send money to new or different bank details without checking with us first. Oliver’s Travels has not changed its bank account details because of this incident.
• Be careful with unexpected emails, texts, WhatsApp messages or phone calls, even if they include accurate details about your holiday.
• Don’t click suspicious links or open unexpected attachments.
• If you’re unsure about a message, call us directly on 0333 042 8580 to check whether it’s genuine.

Remember: A message can contain genuine details about your holiday and still be fraudulent.

Frequently Asked Questions

1. What happened?

On 20 October 2026, we discovered that an unauthorised third party had gained access to systems supporting our website and subsequently accessed our booking system.

We believe the incident began on 19 October, but are still investigating the exact timeline.

We blocked the identified access and took steps to secure our systems. Our investigation is ongoing.

2. What information was accessed?

The information accessed included:

• Customer names, email addresses and phone numbers, including details of other people travelling.
• Villa names and addresses, holiday dates and number of guests.
• Booking values, amounts already paid, outstanding balances and payment due dates.
• Customer enquiry records, which we are still investigating.

Not every customer’s information was necessarily affected. We are still working to establish the full extent of the incident.

3. Were my payment details or information affected?

We have found no evidence that payment card numbers or bank account details were taken.

However, information about holiday payments, such as amounts paid and outstanding balances, was accessed.

We also do not routinely collect passport details or copies of identity documents as part of our booking process. We are continuing to investigate the information that may have been affected.

4. Were my passport details or identity documents affected?

Based on our investigation to date, we have found no evidence that passport details or copies of identity documents were accessed.

5. Is my holiday booking still going ahead?

Yes, the incident does not in itself affect your holiday booking.

Please continue with your existing booking arrangements unless we contact you through our usual channels.

Be particularly careful about any unexpected requests for additional payments or changes to payment details.

6. Could someone contact me pretending to be Oliver’s Travels?

Yes, and this is one of the main risks we want you to be aware of.

Fraudsters could use genuine information about your booking, such as your villa, travel dates or outstanding balance, to make emails, texts, WhatsApp messages or phone calls look convincing.

Even if a message includes accurate information about your holiday, it doesn’t necessarily mean it’s from us.

If you receive an unexpected payment request, don’t act on it until you’ve checked with us directly on 0333 042 8580.

7. What should I do if I’ve received a suspicious message or made a payment?

If you receive a suspicious message:

• Don’t click any links or make a payment.
• Don’t use the contact details provided in the message.
• Call us directly on 0333 042 8580 to check whether it’s genuine.

If you’ve already made a suspicious payment, contact your bank immediately. They may be able to stop or recover the money.

Please also call us on 0333 042 8580 so we can investigate and help with your booking.

You can report suspected fraud in the UK at www.reportfraud.police.uk.

8. Do I need to change my passwords?

Our investigation is ongoing, and we’re continuing to assess what information may have been affected.

As a precaution, we recommend using strong, unique passwords and enabling multi-factor authentication where available.

If you receive an unexpected password reset request, don’t click links in the message. Visit the relevant website directly instead.

9. What is Oliver’s Travels doing, and what happens next?

We have taken steps to block the unauthorised access and secure our systems, including:

• Disabling unauthorised accounts and changing potentially compromised passwords and system credentials.
• Securing and rebuilding affected systems.
• Investigating how the incident happened and what information was accessed.
• Reviewing what further steps are needed to protect customers.

We’re contacting customers to make them aware of the incident and provide advice.

Our investigation is still ongoing. If we identify further information that affected customers need to know, we will contact them directly and update this page.

Contact us

If you have questions about your personal information, please email customersecurity@oliverstravels.com.

For urgent questions about your booking or a payment request, please call our team on 0333 042 8580.

We’re sorry for the concern this incident may cause. We know how much trust you place in us when booking your holidays, and we’re committed to keeping you informed as we learn more.

The Oliver’s Travels Team