If you’re worried about booking your holiday amid all the news reports surrounding the Coronavirus, you’re not alone. Now that the FCO is advising against ‘all but essential travel’ to certain regions across Europe, we’ve decided to make full refunds available to customers booking to any of our destinations* from Monday 2nd March 2020 until further notice.

We want to help you secure your holiday without worrying about what’s going to happen in the event you are unable to travel. So, if the FCO advises against ‘all but essential travel’ to your chosen destination up to 28 days in advance of your holiday start date, you’re entitled to our full money back guarantee.

Alternatively, perhaps you might want to postpone your trip? That’s an option too! We can liaise with the holiday principal on your behalf and request to move your booking to later in the year, or even to 2021. Kindly note, any date changes will be accepted at the discretion of the principal.

*Offer does not apply to UK residents travelling within the UK to a UK based holiday home. See 2020 UK bookings Terms & Condition here

 

Was your booking made before 2nd of March? Check here your terms and conditions.

 

 

You will receive a full refund if

  • You decide to cancel for any reason within 48 hours of making your booking as per our usual T&Cs.
  • You decide to cancel up to 28 days in advance of your holiday start date where the official advice from the FCO (or international equivalent) is not to travel or against "all but essential travel” to the specific region where the villa is located.

The terms below apply to the latter:

Terms & Conditions

  • Applies to bookings made from the 2nd March 2020 and until further notice. Was your booking made before 2nd of March? Then check here for your terms and conditions.
  • For British citizens, the right to cancel will depend on whether you are deemed free to travel to the specific region where your holiday home is located, as determined by the official advice from the FCO that can be found here: www.gov.uk/foreign-travel-advice.
  • For foreign nationals, the right to cancel will depend on whether you are free to travel to the specific region where your holiday home is located, as determined by the official advice from the governing body of your country of residence.
  • Does not apply to UK residents travelling within the UK for UK based holiday homes.
  • We cannot guarantee a refund if the travel advice changes in the 28 days prior to your holiday, so please ensure you take out the requisite travel cancellation insurance to cover you in this unlikely scenario. We can recommend a number of insurance providers that will cover you for cancellation in this instance. 
  • Requesting a date change? Please note that any transferal of dates is at the discretion of the principal. You can submit your request via this form
  • This offer does not apply to bookings made for 2021.

Top tips to travel with confidence in the wake of COVID-19

  • We recommend that you get full travel insurance to cover you against any other disruptions that may happen. Your travel insurance should also cover you if your flights get cancelled or you can’t go ahead with any other services booked for your holiday. It is important that you familiarise yourself with the insurance provider’s terms in respect to holiday cancellations prior to purchase.

FAQ's

Customers are only able to cancel their booking with us if the FCO (or international equivalent) has advised ‘all but essential travel’ to their destination. Customers cannot request a cancellation for any other reason. If this happens more than 28 days before your holiday, you will receive a full refund. If the government has put a travel ban in place within 28 days of a booking, customers will need to consult their travel insurance company. This also doesn’t apply to domestic bookings (e.g. UK customers booking a UK property).
By far the majority of our holiday homes are covered under our full-refund offer. A handful are not because the holiday principal (usually the home owner) has not agreed to participate. However, if you happen to book one that isn’t included you will be notified prior to confirmation of your booking. That way you can decide if you prefer to cancel or simply take out the necessary cancellation insurance to cover you. We can point you in the right direction for travel insurance policies that will cover you in the event that you are unable to travel.
This will depend on the advice that health authorities in the affected area are providing to local people. Follow this specific advice and then see if the Foreign and Commonwealth Office have updated their advice.
Despite Brexit, all flights to or from an airport in Britain and the EU are protected under European law. This means, dependant on the circumstances, you may still be able to claim from the airline if your flight is delayed or cancelled.
We understand that you may be concerned about the development of the virus, and may wish to postpone your trip to a later date. Whilst this cannot be guaranteed, we would be happy to discuss this possibility with your holiday principal on request. Please complete this form so we can process your request.

In the event that the FCO advises against travel to the region that you are heading to, we recommend contacting your travel insurer at the earliest opportunity. Please ensure that you have arranged appropriate insurance – it is important that you familiarise yourself with the insurance provider’s terms in respect to holiday cancellations prior to purchase. If you would like to cancel your holiday, please complete this form.