What are the cancellation terms for 2020 bookings?

Bookings made before the 2nd March 2020


For any bookings made before 2nd March 2020, your deposit is non-refundable. This means, if you choose to cancel your booking, you will forfeit your deposit. Similarly, if you have already paid your full balance, it cannot be refunded.

If you are unable or have a disinclination to travel, you will need to make a claim to recoup your costs via your travel insurance. Unfortunately, we are unable to offer refunds as we act as a booking agent to our property owners and managers.

Therefore, the contract for the fulfilment of your holiday is held directly between you and the property owner/manager. If you have any queries, please visit our terms for more information.

However, to make everything a little easier for you, we are more than happy to liaise with the property owner/manager on your behalf to see if we can change your booking dates to later in the year or even 2021. Please note this would be at the owner’s/manager’s discretion.

If you would like us to look into this possibility, please fill in this form so we can process your request. These requests will be dealt with by date order. 

Please note that if your dates are successfully moved, your balance will need to be paid in line with the original balance due date. This allows our owners certainty that the group will proceed with their deferred holiday, rather than holding dates indefinitely. It also means that your new booking can be fixed at the existing rate and won’t be subject to any potential 2021 price increases.

Due to the volume of requests we are getting, we will only be able to processes date change or cancellation requests submitted via this form.


Travel insurance

If the FCO have not advised of any travel restrictions to your holiday destination, then it is still not too late to purchase travel insurance to cover yourselves against possible cancellation should that advice change in the coming weeks or months.

Current travel advice from the FCO is constantly being updated and can be found here: https://www.gov.uk/foreign-travel-advice

Bookings that were made before the 2nd March 2020 were at a time when nobody could see the full impact Covid-19 was about to have on the world. We had much greater visibility of the situation from March, and we were quick to respond with our full refund offer for bookings made after that date. We were only able to do this because we sought permission to do so from each and every one of our holiday home owners. Before March 2nd 2020 we did not have this permission and so we could not apply it retrospectively. Please note that it is actually the holiday home owner (not Oliver’s Travels) that acts as the holiday principal.